INTER-INDUSTRY INTERACTIONS
The value of face-to-face communication By ALLISON ROGERS I could start with a thousand analogies about the pace of change in the collision industry, but we all know how quickly things move around here. It’s no secret collision centres have faced unprecedented challenges in the last few years. Parts shortages, labour woes, increased operating costs […]
TIME-TESTING TASKS
HOW TAKING THE TIME TO DEVELOP YOUR CRAFT WILL HELP YOU SPEED AHEAD OF THE GAME Column by STEFANO LIESSI Phrases like “The ten things you need to know,” “This is taking the internet by storm,” “The four top things that will change your life,” etcetera, are all too common. They reflect on our culture […]
QUESTION EVERYTHING
WHEN IT COMES TO SUCCESSFUL COMMUNICATION, ASKING THE RIGHT QUESTIONS IS PARAMOUNT Column by JAY PERRY Inside our coaching practice, we have much to share with our clients about the art of questioning. First, questions have a tone. We need to have an awareness of how tone can create engagement or oppositely, defensiveness or other […]
NAVIGATING THE FUTURE
The collision repair industry’s response to emerging challenges By DARRYL SIMMONS The collision repair industry in Canada is at a crucial juncture, where collaboration and dialogue among shops, insurers, and OEMs is becoming more important than ever. This shift in dynamic is vital, as repair shops possess the onthe- ground knowledge necessary to ensure safe […]
