WHEELS OF FORTUNE
There’s a lot of collaboration in the collision industry’s future BY DARRYL SIMMONS One of the best things about my job is getting out to events and meeting the incredible people of our industry. Two recent events that I really enjoyed were IBIS and the Driven Brands convention. IBIS is a global summit where we […]
INTERNET SPEAK
How to rank your collision repair website #1 on Google Column by VENESSA DI VITO With a big thanks to search engines like Google, Yahoo and Bing, there is an infinite amount of information available to all of us at the simple touch of a button. With 98 percent of people worldwide actively using the […]
A TRUE LEADER
Assess your mistakes withteam members Column by JAY PERRY An interesting report in the Harvard Business Review May/June issue highlighted six errors commonly made by leaders—particularly in the value they place upon their team members. These errors were proven to drive up employee defections. In today’s day, that’s a cost we cannot afford. We cannot […]
FROM THE BOTTOM UP
We all start from somewhere Column by STEFANO LIESSI Tech shortage! Tech shortage! Tech shortage! Good grief—enough already. This statement is not news; you have been warned countless times about industry attrition. Let us first clarify that there is no tech shortage; that is just an easy excuse and ‘buzz’ phrase used to sensationalize and […]
KIDS THESE DAYS
How about you rethink your retention efforts? Column by MEGHAN MCEWEN It is a well-known reality that hiring, and training new staff is one of the costliest endeavors for any business, especially one with a significant, qualified labour component. It also isn’t a secret that the auto industry already has a recruitment and retention crisis […]
A COMPLAINT ON COMPLAINTS
There’s good and bad in every comment By ALLISON ROGERS Humans are hard-wired to complain. Even the brightest of optimists will gripe on occasion. Some doctors suggest that humans complain in excess because of significant gaps between their expectations and reality. It’s a classic tale: expecting a masterpiece and getting a mess; anticipating a diamond […]
