IN ONE, OUT THE OTHER
Anyone who knows me is very aware that I struggle to pass up an industry event. When the dates for the Saskatchewan Association of Automotive Repairers (SAAR) Spring Forum were announced, I couldn’t resist the chance to visit Moose Jaw, Saskatchewan, for the first time, even if it meant facing early-February prairie temperatures. I have […]
STRENGTHEN SKILLED WORKERS
The leadership-apprenticeship training equation Column by MEGHAN MCEWEN What does real leadership and coherent management look like in today’s automotive trades setting? Over time, the scope and complexity of our work has increased dramatically, and the use of modern technology has grown exponentially. How are you setting your apprentices up for success? Consider these strategies: […]
REV IT UP
Let’s accelerate the CCCR Column by TOM BISSONNETTE I have never considered myself to be the smartest person in the world of business, trust me, I have made my fair share of mistakes along the way. One thing I have always done is to show up at industry events and learn from other shop owners. […]
THAT’S INCLUDED IN THE COST OF DOING BUSINESS
Nice try—no, it’s not Column by STEFANO LIESSI As we look, this month, at finances, I will keep this article a bit shorter as I don’t want to repeat the same points I have in the last piece I wrote, and at a recent conference I spoke at. To this point, I will only reiterate […]
RESPONSE VS. REACTION
Hold your fire—think it through Column by JAY PERRY It’s easy to become upset with circumstances presented within our day. Mature leaders know that they simply cannot give into the temptation of blowing up at someone. We must respond as opposed to react. This is a very difficult task for a leader as there seem […]
THE ONE-STOP SHOP
On the road to profitability, stay in your lane Column by JOHN MARLOWE Our industry is going through a very interesting time. Consolidation, OE certifications, electrification….so much is happening at the exact point where our shops have largely run out of capacity. Customer wait times are weeks out—or longer! Parts issues, while improving, are still […]
KEEP CURRENT
The number of electric vehicles (EVs) on Canadian roads is growing. About 95 percent of the Canadian vehicle parc remains gasoline-powered, according to 2022 numbers from Statistics Canada, but small waves are starting. In other words, it’s time to decide whether your collision centre will stay current or fade into obsolescence as we stride into […]
Reach Report
The formula for measuring your marketing ROI Column by VENESSA DI VITO The fact that collision repair facilities have a lot on their plate comes as no surprise. After all, they need to keep their customers happy, remain competitive with industry KPIs, and source and retain employees in a very competitive environment. No wonder it’s […]
