THE (F)LAW OF AVERAGES
‘Average’ should be a four-letter word Column by GREG HORN Averages can be very misleading when used to compare different, or when there are numerous outliers in the data. The problem is that the collision industry has historically measured performance in averages: Average paid claim severity, average percentage of parts dollars by part type and […]
WHAT DID I SEMA?
A glimpse into the future Column by STEFANO LIESSI The AAPEX/SEMA Show is one of the largest automotive trade shows in the world. Held annually in Las Vegas, Nev., it consistently draws a crowd of more than 100,000 car enthusiasts and industry insiders. If we narrow in on the collision industry, I will hazard a […]
HERE AND NOW
It’s time for serious change—are you in? Column by TOM BISSONNETTE In the past six years I have seen more change to the collision industry than I ever did in my first 30 years. I am not sure that I would be enjoying the business as much now as I did a short time ago. […]
TIME FOR A RETHINK
Never let your hubris get the best of you Column by JAY PERRY As Einstein is attributed to have said, “Doing the same thing over and over expecting a different result is the definition of insanity.” He didn’t really say it, but I believe he believed it. Leaders fall into the trap of continuing to […]
