GLORY TO OARA

Together for the first time since 2019 Column by STEVE FLETCHER Well, the two-year wait is over—the Ontario Automotive Recyclers Association (OARA) held its long delayed Annual Convention & Trade Show at the end of March. The results and next steps are still pouring in. Like many things, the COVID-19 pandemic disrupted the regular in—person […]

WHERE THE CASH IS AT

Five income-generating ideas for your collision repair facility Column by VENESSA DI VITO It’s crazy to think that every big brand that exists today—including Coca Cola, Ford, and McDonalds—first started out as a small business. Each entity once found itself in the exact same position as many of us to begin with; and yet, by […]

GETTING THE SHINE BACK

Part One: Investigating expectations Column by JAY PERRY When we embark on our careers, I believe most people could be assessed as idealistic. What I mean is that the vision of successfully interacting with customers is prominent in our thinking. We want to help everyone that comes to us. We are confident that we can […]

THE SYNTHESIS OF OUR INDUSTRY

Combining two or more distinct entities—a.k.a., just weld’er up Column by STEFANO LIESSI If I had $6.72 for every time I heard “my guy has been doing this for thirty years—this welding certification is a waste of time,” I would be independently wealthy. There are a lot of managers and owners that have fallen behind […]

THE KINDNESS DISRUPTION

Customer service in the current conundrum Column by CHELSEA STEBNER How’s the supply chain shortage hitting you these days? Let me guess— running into some snags? Holding onto vehicles that are unsafe to be driven? Getting unscheduled tow ins without a spot to put it in? Are your customers wondering why you’re booking out so […]

TEAMWORK MAKES THE DREAM WORK

Column by TOM BISSONNETTE    …  CONTINUED FROM PREVIOUS ISSUE Three months into the new business I was feeling bruised and battered. Down five staff members and working my tail off just to keep up I was lucky to have the remaining employees and my wife on my side. She was working part time at the […]

WALTER MORSE ON MERIT

Story by CHASE CLOUGH Walter Morse, owner of High Caliber Auto Collision & Repair and his team of skilled technicians have been servicing the people of the Creston Valley for 14 years. Located in Creston, British Columbia with a population of 5,600, the facility is nestled in a rural location with many surrounding small farming […]