Birchmount Collision receives Consumer Choice Award for second year in a row

 

Owned and operated by Wayne Hosaki, the facility is located 4032 Finch Avenue E. in Scarborough, Ont. 

 

“We are very proud that we have been selected for two years in a row,” says Hosaki. “We feel it’s our high level of customer service, combined with high-quality workmanship from our technicians.”

 

Hosaki accepted the award on behalf of Birchmount Collision at a special gala event at Liberty Grand Entertainment Complex on May 29, 2014.

 

The Consumer Choice Awards uses a defined method used to determine winners in each category. This helps to ensure the awards accurately reflect the choice of consumers. 

 

An independent marketing firm spends four weeks surveying each region, starting with a week of surveys. Surveys are conducted both through email and via phone calls. The only question asked for category is, “In this category, who would you nominate?” The marketing firm uses those initial surveys to compile a list of nominations for each category. Then the next round of surveys begins. 

 

In the second and following weeks, surveys are conducted regarding specifics of the nominees. Results are based on four factors: quality of service, value of service, appearance of the business and overall service to customers.

 

When the surveys were completed and the results tabulated, Birchmount Collision came out on top. 

 

“It was quite an honour to learn that we had won, when you consider some of the shops that are larger and have been around just as many years,” says Hosaki. “We just treat all of our customers with respect and courtesy, and we believing in repairing the customer’s car the way we would want our own to be fixed.”

 

For more information on Birchmount Collision, please visit birchmountcollision.com. You can find more information on the Consumer Choice Awards at ccaward.com.