Victoria, British Columbia — In a press release, the provincial government announced that Michael Skinner, a former lawyer, is now the new fairness officer for the Insurance Corporation of British Columbia (ICBC).
The fairness officer role is a newer position that started on July 12 and will run for a term of three years. The role will allow Skinner to resolve customer complaints and make changes to ICBC’s policy that he sees fit. In the press release it says that Skinner will be involved in creating a better experience for the public.
“The appointment emphasizes the independence of this new office. He will focus on ensuring the corporation’s policies, practices and actions are fair and transparent, while further strengthening public trust in ICBC as an organization dedicated to providing affordable auto insurance and caring for people who are injured in a crash.”
A large reason why Skinner was chosen for the role was because of his work experience as a lawyer and later an investigator for the Office of the Ombudsperson and the Office of the Information and Privacy Commissioner.
“These roles shaped his expertise on multi-party dispute resolution, complex investigations and major public reporting with recommendations for systemic improvement.”