Saskatoon, Saskatchewan — Advantage Collision recently celebrated a huge milestone — 25 years in business.
Ben Gareau, owner and general manager of Advantage Collision has owned the shop for 14 years now, however, the business itself has been around for 25 years.
“Somebody once said that five years is a test of business. If you can make it past five years you’re probably doing pretty good. And for us to hit 14 years and 25 as a business I think is a big accomplishment.”
When asked why he thinks the business has been around for so long, Gareau said trust is the main ingredient.
“I think at the heart of everything we do all day is in the best interest of the customer. Having that relationship with the customer, where we’ve done all the things that we said we were going to do and they really trust us. I guess at the basis of the foundation of our success is trust,” he says.
“When a customer comes in here they are already not in the best frame of mind. They’ve just gotten into an accident whether it was their fault or somebody else’s. Then you add that little bit of the stigma that’s out there about automotive shops. From the start we’re already facing a bit of an uphill climb. So, we try to make it as convenient and as transparent as possible and update the customer so they are informed throughout the repair. And I think that honesty and transparency builds a lot of trust.”
Gareau is proud to say both of his facilities — Advantage Collision located in Saskatoon as well as another one in Prince Albert — are SGI Elite Accredited Auto Body Repair Shops and Certified Collision Care OEM Approved shops.
“We’re pretty proud of the fact we invested the money to be cutting-edge.”
Gareau says he is looking forward to many, many more years in business.