Toronto, Ontario -- DEKRA, a global auditing, consulting, inspection, and safety partner to the automotive sector, is rolling out its QCARE platform across Canada’s collision repair industry.
The company says QCARE responds to mounting pressures on repair facilities – from OEM program standards to increasingly complex equipment and training needs – aiming to help to cut administrative burden while strengthening compliance and training management.
“Too many facilities are forced to hire extra staff or sink countless hours into spreadsheets, duplicate forms, re-entering information, and chasing down proof of training,” said Christian Ruecker, vice president of sales at DEKRA North America.
“QCARE gets shops out of that cycle and back to focusing on growth, customers, and technician development,” added Gabriel Morley, associate vice president of operations.
The platform consolidates tasks such as equipment tracking, maintenance schedules, certifications and audits into a single hub. Dashboards provide alerts on inspections, warranties and renewals. Shops can upload geotagged equipment photos for remote OEM verification, while built-in AI reads equipment data from images and processes large data sets to automate reporting.
On the training side, QCARE brings records into one place. Managers can enroll staff, track progress and store certification IDs from providers such as I-CAR or OEM academies. Automated reminders and reporting aim to keep recertifications on track.
Audit preparation is also built in. A self-audit function generates instant scoring, while QCARE’s AI assistant identifies action items for DEKRA-supported OE programs, reducing back-and-forth with OEMs. Shops can also measure themselves against different OEM standards before applying for new certifications.
The software is designed to help shops gain back time to focus on priorities, with fewer hours lost to administrative work and less need for non-revenue staff.
Pilot programs are underway with select CARSTAR Canada franchise locations, with results expected to guide wider adoption in the coming year.
