Digital Doubts: Customers unsatisfied with digital insurance options, J.D. Power says

Toronto, Ontario — A new study from J.D. Power has found that despite the large amounts of money being poured into customer-facing websites and mobile apps by insurance companies, customer satisfaction with digital shopping is on the decline. The 2022 U.S. Insurance Digital Experience Study found that customer satisfaction fell 16 points from last year, […]

A Pretty Penny: Alberta insurers earned $1.32 billion more than they paid in 2020, report says

Edmonton, Alberta — A new report from Alberta’s superintendent of insurance shows that insurers in the province earned $1.32 billion more in premiums than they paid in claims in 2020, representing a widening gap between premiums and claim payouts. According to the Superintendent of Insurance 2020 Annual Report, Albertan insurers collected $5.81 billion, about $400 […]

Rebate Season: MPI announces rebates coming in early Feb. for Manitoba drivers

Winnipeg, Manitoba — Manitobans are getting a second Christmas in February as the province’s public insurer announced that rebate cheques and a rate reduction are on the way for drivers in Manitoba. The province’s public utilities board approved Manitoba Public Insurance’s (MPI) request for a 1.57 percent rate reduction for policyholders, as well as a […]