Tag: customer service

Collision Repair

Transparent Tapes: Barrie, Ont. auto shop sends real-time videos of repairs to car owners

Barrie, Ontario — Would you be open to letting your customers access footage of what’s going on on your production floor? Well, one Barrie, Ont., service centre is. The service centre at Moffatt’s Mazda Barrie is documenting repairs on video and sending it to customers for “better peace of mind.” “It allows customers to see […]

October 4, 2024

Collision Repair

Warm Thoughts: Auto shop owner advises drivers to check block heater amid Saskatchewan’s cold weather snap

Regina, Saskatchewan ⁠— Saskatchewan-based drivers should check their block heaters amid cold winter weather, according to Raza Dawood, the owner of Usman’s Auto in Saskatoon, Sask.  Dawood said that, during a January cold snap, he received up to 15 calls per day from customers with car troubles. The main complaint: “my car is stuck and […]

January 25, 2024

Collision Repair

Parts Shortage Particulars: B.C. managers respond as industry feels heat of long waits for customers

Vancouver, British Columbia — Parts shortages and labour retention issues are hardly something British Columbia bodyshops need a reminder of, however, as they face increased scrutiny from customers facing long repair waits, some in the industry feel inclined to respond. An article recently published by Global News attempts to speak to some of the issues […]

March 31, 2023

Collision Repair

Taking Stock: Balancing business and empathy post-collision

Toronto, Ontario — There’s never a shortage of talk in our industry, from new product launches to repair procedure updates and rants about labour rates, but for just one moment, join us in taking a step back to talk about what is truly the most important feature of a collision repair facility—the customer. Regardless of […]

June 24, 2022

Collision Repair

Tsk-Tsk Tesla: Tesla Model X finishes second last in consumer reliability report

Toronto, Ontario — Tesla has taken another beating in the court of public opinion as the EV automaker finished twenty-seventh out of 28 on a recent Consumer Report reliability survey. Tesla’s Model X was revealed as the brand’s least reliable vehicle on Friday, scoring a mere five points out of a possible 100. Consumer reports […]

November 22, 2021

Collision Repair

Meeting Needs: Day two of Spanesi Interactive Week tackles supporting staff and community

Toronto, Ontario — Spanesi wrapped up day two of its Interactive Week on Tuesday, after industry experts gave their insights on how to identify and address the needs of the repair process, of the bodyshop and of the customer. The day started off with a presentation from senior engineer of body and paint at Ford, […]

October 26, 2021

Auto Insurance

Going to the PUB: MPI requests 1.2 percent rate reduction, $335 million rebate for customers

Winnipeg, Manitoba — Some much deserved relief could be on its way to Manitoba drivers as MPI has announced that it has requested a 1.2 percent rate decrease and $335 million rebate from the Public Utilities Board (PUB). Manitoba Public Insurance (MPI) originally filed its preliminary 2022/23 General Rate Application with the PUB in June […]

October 15, 2021

Collision Repair

Luehring in Customers: Dave Luehr tackles business growth, customer retention in new article

Toronto, Ontario — Dave Luehr, aka the Sixth Spice Girl, knows what collision repairer customers really really want, and he’s letting shop owners in on the secret in his latest article for Elite Body Shop Solutions. Luehr’s latest piece of wisdom, “What Collision Repair Customers Really Want”, delves into the opportunity being missed by shop […]

September 14, 2021

Training

Real-time Responses: asTech launches live-chat feature for app, website

Toronto, Ontario — Taking the commitment to customer service one step further, asTech has announced that they have begun offering a live-chat function to connect customers with asTech technicians via the company’s mobile app and on their website. This new update to asTech’s digital offerings will allow customers to “chat back and forth to discuss […]

April 29, 2021

Collision Repair

Shop Profile: Rural collision shop delivering innovative new customer experiences

Former Kingdom of Bohemia — In the ongoing search for collision repair centres who are elevating the trade in terms of implementing progressive business practices and leading-edge technologies, Collision Repair managed to visit one such shop to get some insight on how industry leaders are changing the landscape of collision repair. Motorkarriage Trauma Facility No. […]

March 31, 2021

Collision Repair

People Pleasers: Hyundai Canada releases four years of customer reviews

Markham, Ontario – As part of a project four years in the making, Hyundai Canada has compiled nearly 87,000 independently submitted customer reviews of their vehicles and are pretty pleased with what they found. “Of those reviews, 40,985 owners have given their vehicles an overall score of 10/10, while 23,208 owners have scored their vehicles […]

February 19, 2021

Collision Repair

AutoShopFollowUp.com is on a mission to make customer relationships more personal

By Erin McLaughlin Tempe, Arizona — August 16, 2017 — Personal relationships with customers will always be important, no matter how computerized and automated the industry becomes. Mike Carrillo, Vice President of Business Development with AutoShopFollowUp.com, and previous owner of an auto glass and detailing shop in Arizona, is building a company geared exclusively toward autobody […]

August 16, 2017