Tag: customer service: Page 2

Collision Repair

CSN customer survey campaign draws over 10,000 responses

Mississauga, Ontario — June 29, 2017 — CSN Collision Centres has announced that its new “A Penny for Your Thoughts” customer survey campaign has received over 10,000 “thoughts” from customers across Canada.  “At CSN, there is no better confirmation that you’re doing the right things other than satisfied customers. Our goal is to achieve the […]

June 29, 2017

Collision Repair

Survey: Phone is still top communication tool in collision repair

By Mike Davey Hamilton, Ontario — January 10, 2017 — Our most recent survey examined the customer service experience. Most of the participants in our latest survey were facility owners and managers or collision repair executives employed at a banner, network or chain. The survey they filled out asked a number of questions focused on […]

January 10, 2017

Collision Repair

SEMA issues calls for speakers and seminar leaders

Diamond Bar, California — December 6, 2016 — You’ve expanded your knowledge of the industry over the years and now it might be time to share it with your peers. SEMA has announced it is now accepting applications for seminar leaders for the 2017 SEMA Show, taking place October 31 to November 3, 2017, in […]

December 6, 2016

Collision Repair

AMi adds two courses to collision repair offering

North Richlands Hills, Texas — November  30, 2016 — The Automotive Management Institute (AMi) has announced the addition of two new online courses for the collision repair segment. The new online courses, developed by Mike Cassata, are “Getting the Most Out of Your DRP” and “Photography and File Documentation.” Each course is approximately 30 minutes […]

November 30, 2016

Collision Repair

Alex Hunter to serve as keynote presenter at IBIS 2017

London, United Kingdom — November 15, 2016 — Anticipation is already building for the 2017 IBIS Global Summit with the announcement that Alex Hunter will serve as one of the keynote speakers. Alex Hunter is a branding and customer experience expert who was part of the founding team of award-winning US airline Virgin America. He […]

November 15, 2016

Collision Repair

Annual BMW CCRC conference puts the emphasis on training and customer service

By Jeff Sanford Palm Springs, California — October 20, 2016 — Owners of BMW Group Certified Collision Repair Centres (CCRCs) recently gathered in sunny Palm Springs for their Annual Meeting organized by the premium automaker. As a premium brand, BMW Group recognized early on the importance of an OEM-run certification program. Owners want to know […]

October 20, 2016

Collision Repair

CarrXpert invests in new technology to promote customer feedback

Trois-Riviéres, Quebec — September 29, 2016 — Quebec-based collision repair network CarrXpert recently revealed it has invested in some new, cutting-edge software in an attempt to make it easier for customers to provide feedback on their experiences dealing with the company. Doing away with the old paper survey system that was previously used at all […]

September 29, 2016

Collision Repair

eMarketing Sherpas to host webinar on capturing customer reviews

By Mike Davey Poway, California — February 23, 2016 — Automotive consultancy eMarketing Sherpas has announced it will host two webinars this week on how collision repair facilities can earn more customer reviews. According to Frank Terlep, founder of eMarketing Sherpas, this is a critical area when it comes to digital marketing, and it’s one […]

February 23, 2016

Collision Repair

Better customer service drives Intact’s new store in Calgary

By Jeff Sanford Calgary, Alberta — February 23, 2016 — The collision repair industry just entered a new era. Intact Insurance has opened a new service centre in Calgary that provides a new level of customer engagement when it comes to collision repair. In an interview with Collision Repair magazine, Mike Van Elsberg, Deputy Senior […]

February 23, 2016

Collision Repair

Rondex to hold customer service training session

By Mike Davey Winnipeg, Manitoba — January 13, 2016 — Rondex has announced it hold a training seminar specific to collision repair customer service representatives. The course was developed by Axalta Coating Systems.  The course will take place at Delta Winnipeg Hotel in Winnipeg on Saturday, January 30, 2016. The training lasts a full day, […]

January 13, 2016