Collision Repair 21#3

Collision Repair Collision Repair 21#3

WHERE THE CASH IS AT

Five income-generating ideas for your collision repair facility Column by VENESSA DI VITO It’s crazy to think that every big brand that exists today—including Coca Cola, Ford, and McDonalds—first started out as a small business. Each entity once found itself in the exact same position as many of us to begin with; and yet, by […]

June 7, 2022

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GETTING THE SHINE BACK

Part One: Investigating expectations Column by JAY PERRY When we embark on our careers, I believe most people could be assessed as idealistic. What I mean is that the vision of successfully interacting with customers is prominent in our thinking. We want to help everyone that comes to us. We are confident that we can […]

June 7, 2022

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THE SYNTHESIS OF OUR INDUSTRY

Combining two or more distinct entities—a.k.a., just weld’er up Column by STEFANO LIESSI If I had $6.72 for every time I heard “my guy has been doing this for thirty years—this welding certification is a waste of time,” I would be independently wealthy. There are a lot of managers and owners that have fallen behind […]

June 7, 2022

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THE KINDNESS DISRUPTION

Customer service in the current conundrum Column by CHELSEA STEBNER How’s the supply chain shortage hitting you these days? Let me guess— running into some snags? Holding onto vehicles that are unsafe to be driven? Getting unscheduled tow ins without a spot to put it in? Are your customers wondering why you’re booking out so […]

June 7, 2022

TEAMWORK MAKES THE DREAM WORK

Column by TOM BISSONNETTE … CONTINUED FROM PREVIOUS ISSUE Three months into the new business I was feeling bruised and battered. Down five staff members and working my tail off just to keep up I was lucky to have the remaining employees and my wife on my side. She was working part time at the […]

June 7, 2022

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THE MOST IMPORTANT ADAS QUESTION

Are you in, or are you out? As a collision shop, maybe you do alignments; maybe you don’t. Should you? As a collision shop, maybe you do ADAS work; probably you don’t. Should you? You should. It’s your shop. Make it your work. Wheel alignments are traditionally among the highest-margin services a shop can perform. […]

June 7, 2022

SEEING DOUBLE

There’s a new Pfaff Autoworks in town Story by ALLISON ROGERS What’s nearly 4,500 sq. m., smells brand-new and sparkles all over? The new Pfaff Autoworks location in Markham, Ontario, of course. The company now touts two collision repair facilities—the other in Vaughan, Ontario—in addition to a portfolio of dealerships across the southern tip of […]

June 7, 2022

WALTER MORSE ON MERIT

Story by CHASE CLOUGH Walter Morse, owner of High Caliber Auto Collision & Repair and his team of skilled technicians have been servicing the people of the Creston Valley for 14 years. Located in Creston, British Columbia with a population of 5,600, the facility is nestled in a rural location with many surrounding small farming […]

June 7, 2022

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BUILDING BRANDS WITH BOB LEIBEL

Reflecting on his career in bettering businesses Story by MAX REID As he closes the book on a long career working at the highest levels of our industry, devoting himself to the development of brand strategies that would prove foundational to the modern collision repair process, Bob Leibel has earned his time in the spotlight. […]

June 7, 2022

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Shattering Stereotypes

Meghan McEwen is breaking down boundaries, mastering one skill at a time Story by KATE NG It wasn’t just the logo on the Mustang that caught Meghan McEwen’s eyes as a child. The aggressive curves of the 1999-2004 Mustang, drag racers on TV deploying parachutes and howling car engines were some of the memories that […]

June 7, 2022

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TOGETHER AT LAST

AIA Canada gathers for first in-person AGM since 2019 The Automotive Industries Association of Canada (AIA Canada) held its annual general meeting in May, where members of the Canadian aftermarket industry gathered in person for the first time since 2019. The event was held at the Delta Hotels Toronto Airport Conference Centre on May 10 […]

June 7, 2022

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FIFTY YEARS OF FAMILY OWNERSHIP

CEO Greg Morton on Dominion Sure Seal’s success Story by ALLISON ROGERS If one thing can be said of Dominion Sure Seal and its 50-year history, it’s that the Canadian-owned company has remained forward-thinking, rooted in quality and passionate about the betterment of our industry. Celebrating 50 years of business this summer, the Dominion Sure […]

June 7, 2022

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