Collision Repair 23#6

Collision Repair Collision Repair 23#6

Tools & Accessories

BenchRack™ Versa

February 28, 2025

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SHIFT HAPPENS

It’s time to transform conversations into action By ALLISON ROGERS As we close out another year, it’s a given that we all reflect on conversations we’ve all had about industry change. Those passionate discussions that ignite our hopes for a better future in our industry. Year after year, the collective industry gathers thoughts from the […]

December 13, 2024

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ATLANTIC | REGIONAL NEWS

A CATASTROPHIC CALENDAR The Insurance Bureau of Canada (IBC) has released a “One-Year Update Following 2023 Nova Scotia Wildfires and Flooding” report that details that insured losses in the province are now approaching half a billion dollars. The report specifically highlights the aftermath of two storms that affected the province in the late spring and […]

December 13, 2024

QUEBEC | REGIONAL NEWS

PERSISTENT PEELING A Quebec class-action lawsuit—originally filed in May 2023—over alleged quality issues with the paint on older Hyundai models is seeing renewed support, with complaints having been filed from countries such as the United States and Australia. The suit was originally brought forth by Michel Allard, who bought a used 2017 Hyundai Elantra in […]

December 13, 2024

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REGIONAL NEWS | ONTARIO

METRICS MATTER On October 16, CARSTAR Canada hosted an exclusive educational event at CARSTAR Downsview, the latest location under the ownership of MGM Auto Group’s Mike Cherneta and Kapi Komera. Bill Davidge, CARSTAR Canada’s Director of Innovation and Technology, led a session focused on understanding metrics. Around 80 attendees joined, including personnel from collision repair […]

December 13, 2024

MANITOBA | REGIONAL NEWS

BUDDY UP Manitoba is reinstating its one-to-one apprentice-to-journeyperson ratio as of Oct. 30, though collision centres may apply for exemption to keep the two-to-one ratio via the Automotive Trades Association (ATA) of Manitoba. “We’re happy to assist shops through this change and help them find the resources they need to hopefully run their business with […]

December 13, 2024

SASKATCHEWAN | REGIONAL NEWS

PARTNERED PLACEMENTS The Saskatchewan Distance Learning Centre (Sask DLC) has extended partnership agreements with the Saskatchewan Automobile Dealers Association (SADA) and the Saskatchewan Association of Autobody Repairers (SAAR) to help offer work placement options for high school students. Both associations have signed a two-year partnership extension with Sask DLC to enhance learning opportunities through work […]

December 13, 2024

REGIONAL NEWS | ALBERTA

OLYMPIC EFFORTS On September 14, CARSTAR Ellerslie, part of the CARSTAR Johnny K Group, held an Olympic-themed Staff Appreciation Day–dubbed the JKCG Olympics–where staff competed in a variety of activities to foster team spirit and camaraderie. Johnny Kloeckes, owner of six CARSTAR locations in the Edmonton, Alta., area, spearheaded this event. An advocate for community […]

December 13, 2024

REGIONAL NEWS | BRITISH COLUMBIA

IMPOUND INSIGHTS The Automotive Retailers Association (ARA) has announced significant updates to the Impound Lot Operators (ILO) program, as recently announced by Road Safety B.C. (RSBC). As noted in a recent press release, the new rates–as well as a revamped rate-setting methodology and other administrative changes–mark a major milestone for ILOs. These updates specifically include […]

December 13, 2024

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TIME CRIMES

DON’T LET YOUR CUSTOMER SERVICE INDEX TURN INTO A CRIME SCENE INVESTIGATION Column by STEFANO LIESSI Customer service, customer satisfaction index and client service are all familiar phrases we hear every day. They are also words that are often touted boisterously by many that lack the actual skill to provide it. The irony of CSI […]

December 13, 2024

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REPAIR CARE

LIKE A DOCTOR, THE BODYSHOP IS ALL ABOUT PROVIDING A HOLISTIC APPROACH TO REPAIRS Column by CHARLES AUBRY Imagine you’re hammering away on your patio when suddenly—BAM! You hit your thumb with the hammer. What do you do? Off to the hospital, of course. Once you arrive at the ER, the doctor doesn’t just glance […]

December 13, 2024

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SHIFTS AND STRIKES

A COMPREHENSIVE ANALYSIS OF CURRENT INDUSTRY CHALLENGES Column by GREG HORN, CHIEF INDUSTRY RELATIONS OFFICER, PARTSTRADER In recent months, the automotive industry has faced significant challenges that highlight vulnerabilities within its infrastructure. From a massive ransomware attack on CDK Global that disrupted operations for thousands of dealerships, to the impact of labor strikes and supplier […]

December 13, 2024

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