CARSTAR to launch new North American re-branding campaign

Michael Macaluso, President, CARSTAR North America.
By CRM Staff
Charlotte, North Carolina — February 13, 2018 — CARSTAR announced their new campaign to re-brand across North America to better fit customer needs. 
“Our key findings reinforced our understanding that we know no two accidents are the same,” says Michael Macaluso, President, CARSTAR North America. “Every car is different, and each deserves to be treated with care. That’s why we are committed to making every job count. Because when it’s your car, it matters most. At CARSTAR, we work with you to find a solution that best fits your needs, and make sure that when your car is returned, it’s exactly what you expected.”
The enhanced brand positioning and marketing campaign is based on extensive research with consumers to understand their needs when they have an accident, motivations for choosing a repair company and the attributes of the CARSTAR brand that appeal to them in their decision process. 
This year the new brand campaign will be launched across the U.S. and Canada, its first ever integrated campaign for North America. A new television spot, titled “It’s Your Car” will be unveiled this month, airing for the inaugural time during the Winter Olympics across all of Canada.  The commercial shares the story that at CARSTAR, “We care, we are efficient and we are accountable. It’s not just a car. It’s YOUR car.”
The campaign will be extended through radio, digital, billboard and print advertising and supported on social media platforms. 
The marketing campaign builds upon CARSTAR’s focus on growing the network across North America and delivering continued operational improvements and providing purchasing efficiencies.  
Key initiatives include:
  • Driving unit growth across the U.S. and Canada through aggressive store development, with a goal of 600 locations by mid-year
  • Increasing organic growth at its current locations through the CARSTAR Proprietary EDGE Performance platform, operating efficiencies and new fleet and insurance programs
  • Continuing to execute against performance-based agreements with the major insurance carriers and secure more of these relationships
  • Leverage the Driven Brands synergies for efficiency and cost-savings
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