CCIF Toronto Delivers Key Insights on Technology, Talent and Industry Collaboration
Canada’s largest gathering of collision repair stakeholders returned March 19–20, 2025, as CCIF Toronto joined forces with the Canadian Auto Care Industry Conference (CAIC) for two packed days of professional development, networking and innovation.
Held at the Delta Hotels Toronto Airport & Conference Centre, the event attracted professionals from across the collision ecosystem—including repairers, insurers, OEMs, suppliers and service providers—all connecting under one roof. Attendees explored the latest tools and technologies at the CCIF Vendor Showcase while diving into timely conversations on industry challenges and solutions.
The event kicked off on March 19 with an industry-wide networking reception that brought together stakeholders from both the mechanical and collision sectors. The reception set the stage for a day of learning and dialogue, culminating in a strong turnout for CCIF Toronto on March 20. Thursday morning began with a focus on profitability. Jim Bethune of Bethune Consulting Services opened the session with an in-depth look at how businesses can leverage information technology to streamline processes, reduce costs and drive efficiencies at the shop level.
The morning continued with a presentation on insurer–shop collaboration, led by Tom Bissonnette, executive director of the Saskatchewan Association of Automotive Repairers (SAAR), and Ryan Smith, vice-president of claims at Saskatchewan Government Insurance (SGI). The session highlighted how open communication between bodyshops and insurers leads to safer, more efficient repairs and stronger working relationships.
Following a networking break, attendees were offered a chance to personalize their learning experience with concurrent sessions— each offered twice—to explore CCIF’s key pillars: profitability, human resources and vehicle technology.
In the profitability track, Mitchell’s Ryan Mandell presented insights on the rising cost of repairs, vehicle design changes and the potential financial impact of tariffs. In the HR session, Claudia Morgillo of The Collision Career Institute focused on building positive workplace culture, trust and team performance in the face of ongoing change. A third session, led by Mary and Molly Mahoney, explored how the Collision Engineering Program is preparing the next generation of technicians through industry collaboration, mentorship and applied learning.
The afternoon shifted toward advanced learning and technology. I-CAR Canada and I-CAR US provided an overview of modern repair procedures, adaptive training methods and the importance of post-collision inspections. The closing session, led by BodyShop Booster CEO Ryan Taylor, offered a look at how artificial intelligence is transforming shop workflows, from customer communications to repair planning.
With high engagement, practical takeaways and a showcase full of cutting-edge solutions, CCIF Toronto 2025 reinforced the event’s reputation as a cornerstone of the Canadian collision repair calendar.
