Appraisal Assistant: Solera unveils ‘Intelligent Triage’ FNOL appraisal system

Toronto, Ontario — With the launch of Solera’s Intelligent Triage platform, estimating has never been so easy, and the company says it is prepared to revolutionize the first notice of loss (FNOL) process with this new browser-based software.

Solera says this new piece of software allows for fast and accurate damage appraisals that can assess whether a vehicle is repairable or a total loss right from FNOL.

Intelligent Triage is also easily configurable within any estimating platform, according to Solera, allowing for seamless integration with a shop’s processes.

The platform’s extensive image database is backed up by an AI that allows the system to continuously learn and improve its performance, according to Solera’s press release.

“Policyholders can now submit photos of their damaged vehicles at the first contact with their insurer, and the system will utilize machine learning algorithms to predict damage severity and recommend the most suitable next steps,” read an excerpt from last Wednesday’s press release.

“Whether it’s booking a repairer, settling as a total loss, or requiring further inspection, Solera’s extensive database of historical claims provides confidence-rated decisions in a matter of seconds.”

Solera’s v-p of industry relations, Bill Brower said this new product from the company is built around getting shops on top of rising claims rates and increasingly costly and complex repairs.

“Our product is perfectly suited for the current situation where insurers are dealing with more total loss claims and increasingly intricate vehicle designs that result in costlier repairs,” said Brower.

“It’s important to note that the criteria for determining total loss also change frequently based on the value of used vehicles.”

Collision Repair reached out to Solera to confirm whether or not the Intelligent Triage platform will be made available to Canadian repair facilities. Stay tuned for updates.

UPDATE 18/7: Solera has confirmed to Collision Repair that the Intelligent Triage platform will be available to Canadian repair facilities.


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