Hamilton, Ontario — January 23, 2014 — CARSTAR Hamilton Gage, sponsored by Red Hill Toyota Scion, and CARSTAR Hamilton Rymal, sponsored by Upper James Toyota, have both become Toyota Certified. Both the Toyota and Scion dealerships are part of Parkway Motors Hamilton family.
The brothers Tony, Sam and Remo Mercanti who own the collision centres consider it a significant accomplishment that both of their locations received this certification.
â€œWe are certainly grateful and excited at the same time for the opportunity to professionally serve Toyota customers,â€ says Tony Mercanti.
|From left: Tony and Remo Mercanti of CARSTAR, Ilya Pinassi of Parkway Motors Hamilton and Sam Mercanti of CARSTAR.|
â€œWe were aware that the CARSTAR brand is a sought after brand in the Hamilton and Halton area and in creating this partnership we knew we wanted to work with the best,â€ says Ilya Pinassi, Vice-President of Operations at Parkway Motors Hamilton. â€œAfter doing a tour of the facilities with Tony, Sam and Remo, we felt more than comfortable partnering with them, so we recommended it to Toyota Canada.â€
Becoming Toyota Certified requires an intensive process to ensure that only top centres are selected. After a recommendation is made to Toyota Canada they perform reviews that look at processes, material waste and client satisfaction to capture an overall picture of how a clientâ€™s repair is handled from start to finish.
â€œWe are really appreciative of Ilyaâ€™s recognition in recommending us to Toyota,â€ adds Tony Mercanti. â€œThis third party accreditation and approval not only creates consumer confidence, but also shows appreciation for all of our employees who are dedicated to hard work and continuous learning.â€
CARSTAR Hamilton Gage and CARSTAR Hamilton Rymal have been serving the Hamilton community for over 50 years and they look forward to the opportunity to serve even more customers as a result of this certification. A statement from the company says that Parkway Motors Hamilton, who have been serving Hamilton for over 30 years, are a perfect partner as both family owned and operated companies share similar values.
â€œThis is a great partnership we have built with Toyota Canada and Scion Canada. Throughout the process of being certified we knew this collaboration was based on their shared values with CARSTAR,â€ says Jeff Moriarty, Regional Development Manager for CARSTAR for Hamilton, Halton, Niagara. â€œBoth companies have a strong family orientation which means every client matters.â€
Toyota Certification has only been achieved by a small percentage of collision centres across Canada.