Toronto, Ontario — When Canadian Collision Industry Forum (CCIF) chair Paul Prochilo took to the stage at CCIF Toronto last Friday, he discussed CCIF’s new Business Development workshop initiatives and informed the industry that the next session could be a saving grace where increasing cycle times are concerned.
Armed with data provided by AutoHouse Technologies, CCIF chairman Paul Prochilo outlined how cycle times have increased considerably since 2016
According to the data, the total average cycle time between the first notice of loss and final vehicle delivery was 33.6 days in 2016. In 2017, that number increased to 36 days. In 2018, the total cycle time took a leap to 41 days and, in 2019, cycle times sat at an average of 41.5 days.
“As we can see, trends show that cycle times have been getting longer,” remarked Prochilo. “That’s not beneficial to any stakeholder, let alone our customers.”
Prochilo used the data as a launching pad for his discussion on CCIF’s new conference workshop sessions, of which the first was held on Jan. 30 at CCIF Toronto when Axalta’s Steve Trapp discussed profitability and optimizing gross profit in a comprehensive three-hour session.
CCIF’s Business Development Workshops are designed to provide an in-depth focus in one of three areas: profitability, human resource management and adapting to vehicle technology.
The next workshop session, to be held at CCIF Montreal on May 28, will focus on cutting down cycle times through work-in-process allocation, scheduling and enhancing profitability through efficiency.
The workshop will also discuss topics of capacity allocation, administrative compliance and associated SOPs, as well as repairer segment allocation and associated SOPs.
“We want you to participate and get involved,” Prochilo told the crowd. “We want your feedback. Support us in our CCIF initiatives, such as the workshops, and tell us what you think. Share your experience and this information with your colleagues and other members of the industry.
“We are going to build off CCIF’s successes by building additional support,” said Prochilo. “As CCIF chairman, my vision for the next two years will be to arm all attendees with practical solutions for collision centres to execute in their businesses—to ensure that CCIF attendees are not just managing change, but to ensure that we are actually leading change.”