By Andrew Shepherd In the last few articles we have looked at the training imperative: the technical changes driving an increased emphasis on collision repair training, and the need to implement a learning culture in our organizations. We went on to outline some of the “mechanics” of choosing and delivering training.
By Andrew Shepherd Globalization is one of those lofty concepts that gets studied in second year Political Economy courses. Over the post-war decades and into the internet age markets have become homogenized (the Coca-Cola effect) and production has moved to lower-cost regions to meet those common market demands.
By Andrew Shepherd The Car Care Professionals Network (CCPN), an Auto Care Association advisory committee made up of successful repair shop owners and managers, has released a recommended set of best practices for repair shop education and training.
By Andrew Shepherd In our last article we looked at best practices for education and training. I-CAR has advanced the precept that knowledge management is rapidly becoming the most important driver of business success–and has instilled this in many of the new Production Manager Role courses.
By Lisa Bissonnette Business owners, especially in the collision repair industry, know time is money and it cannot be wasted. Social media, business listings and reviews are great connection points for gaining and keeping customers. But with over 300 relevant sites in Canada it has gotten to an oversaturated and unmanageable point.