Lost at Sea: United States dockworkers strike expected to impact auto industry shipments
Washington D.C., United States — A strike at ports on the United States East and Gulf coasts could result in auto care industry losses of up to US$340 million per day. The strike involves 45,000 dockworkers across 36 American ports. The U.S.-based Auto Care Association is advising that the strike will make it difficult for […]
Economic Influences: Average dealership visit costs $465, compared to independent shop visit at $262, says J.D. Power report
Toronto, Ontario — The average cost of a visit to the repair shop has increased over 2023, regardless of whether a customer visits a dealership or independent facility, according to J.D. Power’s 2024 Canada Customer Service Index—Long Term Study. According to the study, the average cost of a visit to the dealership is $465 in […]
Rivian’s Ripening: EV automaker begins building Canadian service network
Vancouver, British Columba — Rivian has started building its service network in Canada as the electric vehicle maker prepares to deliver its first vehicles in the Canadian market this summer. Automotive News Canada reported Friday that Rivian has begun recruiting staff for its Vancouver service centre, though it would not elaborate on how many services […]
Numbers Speak: J.D. Power finds drastic pandemic decline in vehicle service market, but aftermarket locations mark wins
Toronto, Ontario — With nearly every industry witnessing sometimes brutal impacts of COVID-19, the autobody repair industry is absolutely no exception—though you already knew that. But numbers speak louder than anything–and we finally have the digits demonstrating what the pandemic-related impacts look like up-close, thanks to the 2021 J.D. Power 2021 Canada Customer Service Index—Long-Term […]
Hat Trick: Axalta recipient of NAPA Canada’s Club 95 Award for a third consecutive year
By CRM Staff Ajax, Ontario — June 6, 2018 — On-time deliveries are the cornerstone of Axalta’s business, a commitment recently recognized by NAPA Canada at their National Sales Meeting in Niagara Falls, Ontario. Axalta was awarded the NAPA Canada’s Club 95 Award after exceeding the award’s 95 percent on-time delivery criteria by one […]
PPG emphasizes the customer experience with new course series
By CRM Staff Strongsville, Ohio — March 28, 2018 — PPG announced the schedule for its new “Elevating the Customer Experience” course as part of its MVP Business Development Series. The course’s objective is to provide collision repair centre owners, managers, sales staff and estimators with the skills necessary to deliver exceptional customer service. The […]
SATA Canada officially launched
By Mike Davey Toronto, Ontario — January 3, 2017 — SATA Canada is now officially open for business. Products from the well-known spray gun manufacturer have long been available in this country, but the opening of SATA Canada marks a new era in how the company will service its products for Canadian customers. “One of […]
Co-Auto, TADA collaborate for 2016 Dealer Day
By Dylan O’Hagan Vaughan, Ontario — April 13, 2016 — New car dealers across Canada were invited to be a part of the 2016 Ontario Dealer Day. The annual event featured representation from numerous organizations that came together to network and create new business opportunities. This year’s event took place at the Paramount Conference & […]
ARA of BC selects Review Engine for new Certified Collision Repair Program
Burnaby, British Columbia — April 13, 2016 — The Automotive Retailers Association of British Columbia (ARA) has selected the Review Engine from eMarketing Sherpas as the preferred online review and reputation marketing system for the association’s new Certified Collision Repair Program. The program is intended to certify collision repair service providers that have demonstrated commitment […]
CSN Collision Centres expands with CSN-Progressive Collision
Mississauga, Ontario — March 11, 2016 — CSN Collision Centres has expanded its network in Mississauga, Ontario with the addition of CSN-Progressive Collision. Richard Mounsey got into the collision repair business and started CSN–Progressive Collision around 35 years ago. The shop has been at its current location in Mississauga since 1993. Mounsey says he started […]
