Rivian’s Ripening: EV automaker begins building Canadian service network

Vancouver, British Columba — Rivian has started building its service network in Canada as the electric vehicle maker prepares to deliver its first vehicles in the Canadian market this summer. Automotive News Canada reported Friday that Rivian has begun recruiting staff for its Vancouver service centre, though it would not elaborate on how many services […]

Numbers Speak: J.D. Power finds drastic pandemic decline in vehicle service market, but aftermarket locations mark wins

Toronto, Ontario — With nearly every industry witnessing sometimes brutal impacts of COVID-19, the autobody repair industry is absolutely no exception—though you already knew that. But numbers speak louder than anything–and we finally have the digits demonstrating what the pandemic-related impacts look like up-close, thanks to the 2021 J.D. Power 2021 Canada Customer Service Index—Long-Term […]

PPG emphasizes the customer experience with new course series

The Kano Model of customer satisfaction, which is emphasized in the PPG course.

By CRM Staff Strongsville, Ohio — March 28, 2018 — PPG announced the schedule for its new “Elevating the Customer Experience” course as part of its MVP Business Development Series. The course’s objective is to provide collision repair centre owners, managers, sales staff and estimators with the skills necessary to deliver exceptional customer service. The […]

SATA Canada officially launched

Left: John Turner and Yunus Tak of SATA Canada with some of the company's equipment. Right: A view of part of the new Canadian headquarters for the company.

By Mike Davey Toronto, Ontario — January 3, 2017 — SATA Canada is now officially open for business. Products from the well-known spray gun manufacturer have long been available in this country, but the opening of SATA Canada marks a new era in how the company will service its products for Canadian customers.  “One of […]

Co-Auto, TADA collaborate for 2016 Dealer Day

A selection of photos from Ontario Dealer Day 2016. See the gallery below for more!

By Dylan O’Hagan Vaughan, Ontario — April 13, 2016 — New car dealers across Canada were invited to be a part of the 2016 Ontario Dealer Day. The annual event featured representation from numerous organizations that came together to network and create new business opportunities. This year’s event took place at the Paramount Conference & […]

ARA of BC selects Review Engine for new Certified Collision Repair Program

The Automotive Retailers Association of British Columbia has selected the Review Engine for the association's new Certified Collision Repair Program.

Burnaby, British Columbia — April 13, 2016 — The Automotive Retailers Association of British Columbia (ARA) has selected the Review Engine from eMarketing Sherpas as the preferred online review and reputation marketing system for the association’s new Certified Collision Repair Program. The program is intended to certify collision repair service providers that have demonstrated commitment […]

CSN Collision Centres expands with CSN-Progressive Collision

CSN-Progressive Collision in Mississauga, Ontario.

Mississauga, Ontario — March 11, 2016 — CSN Collision Centres has expanded its network in Mississauga, Ontario with the addition of CSN-Progressive Collision. Richard Mounsey got into the collision repair business and started CSN–Progressive Collision around 35 years ago. The shop has been at its current location in Mississauga since 1993. Mounsey says he started […]

Recent increase in global scrap steel prices

The prices for steel scrap have ticked up slightly recently, but this follows a year of lower than average prices.

Toronto, Ontario — March 9, 2016 — Good news for automotive recyclers: there’s been an unexpected upturn in ferrous scrap prices recently. A number of experts have weighed in on whether the price bump will last. The price increase is quite recent and follows numbers in January that showed a decline in world steel production. […]

CarVue launches free version of its management system

CarVue has launched what it says is the world's first free automotive facility management system.

By Jeff Sanford Reading, England — September 8, 2015 — A UK company has launched a new digital shop management system that is very good news for small shop owners—the basic version is absolutely free. The trend among software vendors in many sectors has been to offer at least the most basic version of programs […]