‘Ol Reliable: Lexus tops J.D. Power 2023 U.S. Vehicle Dependability Study
Toronto, Ontario — What do your favourite jeans, an old recipe and Lexus vehicles have in common? If you asked the experts at J.D. Power, they might say “dependability”, given the results of the newly released 2023 U.S. Vehicle Dependability Study. That’s right, Toyota’s highly esteemed luxury brand came out on top of this year’s […]
Quality Crash: J.D. Power reports 11 percent increase in new-vehicle issues
Michigan, United States —A new study by J.D. Power appears to suggest a suspected industry trend–that vehicle build quality has been dropping. According to the 2022 U.S. Initial Quality Study, the automotive industry is experiencing an 11 percent increase in problems per 100 vehicles, resulting in an industry average of 180 problems per 100 vehicles. […]
Numbers Speak: J.D. Power finds drastic pandemic decline in vehicle service market, but aftermarket locations mark wins
Toronto, Ontario — With nearly every industry witnessing sometimes brutal impacts of COVID-19, the autobody repair industry is absolutely no exception—though you already knew that. But numbers speak louder than anything–and we finally have the digits demonstrating what the pandemic-related impacts look like up-close, thanks to the 2021 J.D. Power 2021 Canada Customer Service Index—Long-Term […]
Best in Class: Kia Rio awarded by J.D. Power.
Toronto, Ontario — The 2021 Kia Rio, a subcompact hatchback with a European-influenced design, has earned J.D. Power Canada Alg Residual Value Awards for 2021 in the subcompact segment. ALG’s Residual Value Awards recognizes the vehicles segments that are projected to hold the highest percentage of the manufacturer’s suggested retail price (MSRP) after a four-year […]
Aftermarket Satisfaction: J.D. Power finds key service in customer satisfaction
Toronto, Ontario — Acknowledging customers upon arrival at an aftermarket service facility can significantly improve customer satisfaction scores; specifically those for full-service maintenance and repair or quick repair jobs, said a recent J.D. Power study. “Satisfaction is highest in all three segments among customers who receive recommendations for—and accept—additional work,” J.D. Power wrote. Satisfaction scores […]
In Memoriam: James David Power III, founder of J.D. Power
Toronto, Ontario — J.D. Power has announced the death of its founder and retired chairman, James David Power III, who died this weekend at the age of 89. “The world has lost a true pioneer and we have lost a visionary spirit that has continued to inspire, inform and galvanize our company’s growth for over 50 […]
Auto claims satisfaction rises for second year in a row
Toronto, Ontario — May 21, 2017 — Customer satisfaction with auto insurance in Canada increased for the second consecutive year, according to the J.D. Power 2017 Canadian Auto Insurance Satisfaction Study, despite nationwide premium increases. “It does seem counterintuitive to see customer satisfaction increase as premiums rise, but customers are content to pay more when […]
Report: J.D. Power study finds consumer want ‘connected experience’
Toronto, Ontario — August 31, 2016 — A new report from J.D. Power shows consumers want a “connected experience” when it comes to automotive service. The J.D. Power 2016 Canadian Customer Service Index Long-Term (CSI-LT) Study focuses on the mechanical repair and service industry, but it seems likely that consumers will soon start to expect […]
New J.D. Power report puts the brakes on the connected car hype
By Jeff Sanford Westlake Village, California — August 25, 2015 — Well-known automotive consultancy J.D. Power has just released a fascinating new report that deflates some of the hype around connected and digital cars. According to the report automakers are spending billions on devices and doodads that no one is using. The most interesting bit […]
