Claims Communication: Surveys finds Canadian millennials prefer texting with insurers

Toronto, Ontario — A new survey found Canadian millennials, people aged 25 to 45 prefer texting with their insurance providers for certain parts of the claims process and view texting as an asset in regards to selecting an insurance company.  The study conducted by Hi Marley, found that 56 percent of Millennials and 52 percent of […]

Gore Goes: Gore Mutual announces new operating model for auto insurance in Ontario

Cambridge, Ontario — Gore Mutual Insurance Company announced its new operating model for Ontario personal lines automobile and Individually Rated Commercial Auto (IRCA) insurance, on Thursday.  The mutual insurer has taken the first step in its strategic transformation with the launch of its national contact centre, designed to provide customers with faster and more efficient […]

Allstate Aboard: Ryan Michel appointed Chair of Board for Insurance Bureau of Canada

Toronto, Ontario — The Insurance Bureau of Canada (IBC) recently elected Ryan Michel, president and CEO of Allstate Insurance Company of Canada as the Chair of its Board of Directors.  “Through IBC, we will continue to engage governments and stakeholders to turn challenges into opportunities to benefit Canadian consumers. I look forward to continuing this […]

A Bigger Slice: Intact completes acquisition of RSA Insurance

Toronto, Ontario — Intact Financial Corporation, one of the largest auto insurance providers in Canada announced today that, together with Tryg A/S, it has completed the acquisition of RSA Insurance Group plc.  “Bringing together Intact and RSA will expand our leadership and accelerate our strategy as we continue to focus on outperformance across our business,” […]

British repairers call for insurers to pay up

By CRM staff   London, U.K. — June 6, 2018 — British collision repairers are standing behind a call to increase the rates paid by insurers to British repairers. In a recent statement from the National Body Repair Association (NBRA), Britain’s largest industry advocacy group for the nation’s collision repairers, director Chris Wreks wrote, “This […]

Photo estimates not as reliable as in-person estimates, says ‘Inside Edition’

One customer went so far as to claim that photo estimates always underestimates the extent of repairing a vehicle will need.

By CRM Staff Toronto, Ontario — April 11, 2018 — Several days ago, the newest “Inside Edition” looked at whether photo estimations, which are becoming a popular option for insurance customers, are as effective as in-person estimates, reports our partner publication Repairer Driven News. During the episode the program showed footage of the owner of […]

CCIF insurer panel looks at KPIs and collaboration between segments

The insurer panel at CCIF. From left: Luc Ruest, Tony Mammone, Tony Sutera and moderator Larry Jefferies.

By Mike Davey Toronto, Ontario — February 11, 2016 — It’s rare that a group of repairers gets to hear multiple representatives of major insurance companies discuss the challenges of the collision repair industry. The Canadian Collision Industry Forum (CCIF) offered just such an opportunity through an insurer panel discussion. The insurer panel took place […]