Common Goals: ELC Solutions v-p speaks on co-operation between repairers, tow truck operators at CCIF Toronto
Toronto, Ontario — Tough times can sometimes raise tensions among the various partners in the collision industry, but Lane Bailey, vice president of ELC Solutions and former insurance industry investigator, urged a CCIF Toronto audience audience on Friday not to paint all towers with the same brush when negotiating. Bailey’s talk was entitled “Navigating the […]
To Each Their Own: Public policy expert warns anti-competition is stifling the collision industry
Toronto, Ontario — A deep dive into the current consolidation trends of the collision repair industry published by the Financial Post last Thursday offered up some scathing criticism for the business practices of insurers in the auto repair space, paired with some legislative solutions that could give some choice back to customers. Headlined “Self-preferencing is […]
No Package Deals: Connecticut tow companies prohibited from requiring storage agreements
Hartford, Connecticut — A new law in Connecticut will prohibit tow truck operators from requiring customers to sign a storage agreement before the tow job is complete. Signed into law by Gov. Ned Lamont on Tuesday, the decision amends Senate Bill 332 to restrict tow operators from requiring motorists to sign agreements for storage of […]
Digital Doubts: Customers unsatisfied with digital insurance options, J.D. Power says
Toronto, Ontario — A new study from J.D. Power has found that despite the large amounts of money being poured into customer-facing websites and mobile apps by insurance companies, customer satisfaction with digital shopping is on the decline. The 2022 U.S. Insurance Digital Experience Study found that customer satisfaction fell 16 points from last year, […]
Final grades are in — Canadian bodyshops grade insurers
By CRM staff Toronto, Ontario — November 6, 2018 — Collision repair facilities and insurers have an interesting—sometimes fractious— relationship. The tug-o’-war between the two factions is not exactly a level playing field. To help level it a bit, Collision Repair issued a survey to Canadian shops grading insurance companies based on three categories: how […]
