Digital Doubts: Customers unsatisfied with digital insurance options, J.D. Power says

Toronto, Ontario — A new study from J.D. Power has found that despite the large amounts of money being poured into customer-facing websites and mobile apps by insurance companies, customer satisfaction with digital shopping is on the decline. The 2022 U.S. Insurance Digital Experience Study found that customer satisfaction fell 16 points from last year, […]

Final grades are in — Canadian bodyshops grade insurers

By CRM staff   Toronto, Ontario — November 6, 2018 — Collision repair facilities and insurers have an interesting—sometimes fractious— relationship. The tug-o’-war between the two factions is not exactly a level playing field.   To help level it a bit, Collision Repair issued a survey to Canadian shops grading insurance companies based on three categories: how […]