Ask Aviva: Aviva auto claims v-p delves into details on ‘AutoCare Centre’ network
Toronto, Ontario — Rosallie Papa-Reid, v-p of national auto claims at Aviva Canada, recently sat for a one-on-one interview with Insurance Business Magazine, during which the insurer’s newly launched “AutoCare Centres” were discussed at length. The opening of Aviva’s first AutoCare Centre in North York turned some heads in the collision repair industry back in […]
To Each Their Own: Public policy expert warns anti-competition is stifling the collision industry
Toronto, Ontario — A deep dive into the current consolidation trends of the collision repair industry published by the Financial Post last Thursday offered up some scathing criticism for the business practices of insurers in the auto repair space, paired with some legislative solutions that could give some choice back to customers. Headlined “Self-preferencing is […]
No Package Deals: Connecticut tow companies prohibited from requiring storage agreements
Hartford, Connecticut — A new law in Connecticut will prohibit tow truck operators from requiring customers to sign a storage agreement before the tow job is complete. Signed into law by Gov. Ned Lamont on Tuesday, the decision amends Senate Bill 332 to restrict tow operators from requiring motorists to sign agreements for storage of […]
Repairers Give the Grades: Share your thoughts on Canadian insurers
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A Mass-ive Remark: Massachusetts association slams DRPs in position statement
Boston, Massachusetts — The Alliance of Automotive Service Providers of Massachusetts (AASP-MA) has issued a statement confirming it will represent both direct repair program (DRP) and non-DRP shops, while simultaneously calling DRP conditions a “detriment to [the] industry” in its position statement. “AASP-MA is a pro-consumer association representing all collision repairers and mechanical repair shops, […]
Coming Soon from SGI: Provincial insurer announces collision industry updates, including paint material rate increase
Regina, Saskatchewan — Saskatchewan Government Insurance (SGI) delivered an update on its collision industry services during last week’s Saskatchewan Association of Automotive Repairers (SAAR) meeting, detailing its incoming paint material rate changes as well as current endeavours alongside software management companies and OEMs. The first SGI announcement to take effect will come April 1 as […]
Guild 21: George Avery on potential best practices for DRPs
By Tom Davis Newport Beach, California — October 13, 2017 — The latest Guild 21 conference call aimed to create a conversation on how to improve the relationship between shops and insurers in regards to direct repair programs (DRPs). The guest was George Avery, formerly of State Farm, and now an independent consultant. Avery, who […]
George Avery offers guidance on DRPs
By Jeff Sanford Toronto, Ontario — February 9, 2017 — Anticipation ran high this week concerning an appearance by former insurance executive George Avery on the Guild 21 conference call. Avery drew on his deep experience on the insurance side of the industry to offer insights on the state of the relationship between collision repair […]
