Economic Influences: Average dealership visit costs $465, compared to independent shop visit at $262, says J.D. Power report
Toronto, Ontario — The average cost of a visit to the repair shop has increased over 2023, regardless of whether a customer visits a dealership or independent facility, according to J.D. Power’s 2024 Canada Customer Service Index—Long Term Study. According to the study, the average cost of a visit to the dealership is $465 in […]
The Dealer Down-Low: Average Canadian dealership wrote 8,556 repair orders in 2023, says CADA report
Ottawa, Ontario — The Canadian Automobile Dealers Association (CADA) has released its 2023 Data Report, wherein the organization details the average automotive dealer financial information, economic data and general information about the auto sector. According to the report, there are 3,457 total auto dealers in Canada, and the average dealership wrote 8,556 repair orders in […]
Props to Preston Chevrolet: UniParts O.E.M. welcomes Preston Chevrolet to trusted network
Langley, British Columbia — UniParts O.E.M. has announced the addition of Preston Chevrolet as its newest dealership in British Columbia, further expanding its trusted network of OEM parts suppliers. According to a recent press release, this collaboration underscores the company’s commitment to providing exceptional service and high-quality automotive parts to collision centres across the B.C. […]
Night Rider: App shows Ontario man’s car was taken for 90-km trip by a Nissan dealership technician
Milton, Ontario — Taking a customers’ vehicle home or out for a test drive is not out of the norm for auto technicians in order for them to assess issues within a vehicle. However, a 90 kilometre trip, late at night, traveling at speeds up to 148 kilometres per hour could be cause for concern. […]
Oh Snap: Snap-on acquires Ontario-based Dealer-FX
Markham, Ontario — HGGC, the private equity firm that controls Canadian operations software provider Dealer-FX, has sold the company to Snap-on Inc., the companies announced Monday. The giant manufacturer of hand tools, shop equipment, diagnostic software and other service department products paid HGGC US$200 million cash for Dealer-FX, of Markham, Ont. Dealer-FX’s service lane software […]
All-Time High: Vehicle prices in Canada hit the roof
Toronto, Ontario — Vehicle prices in Canada have hit an all-time high, with the average vehicle selling for more than $40,000. If you’re looking to buy a new or used vehicle you may have thought prices would be lower due to the COVID-19 pandemic but there are several factors that are making them cost more. […]
OMVIC suspends Scarborough automotive dealer
By CRM staff Toronto, Ontario — February 12, 2019 – OMVIC has issued an immediate suspension of an automotive dealer in Scarborough for allegedly forging documents and allowing a twice-convicted curbsider to impersonate them. A1 Motors is not allowed to legally sell, lease, buy or consign vehicles. Zi Wang, A1’s sole officer and director, had […]
Vehicle smashes through Hyundai dealership
By CRM staff Toronto, Ontario – January 7, 2019 — A test-drive at a Capital Hyundai dealership in St. Johns, Newfoundland went terribly wrong when the vehicle ended up smashing through the building and pinning an employee under the car. The vehicle broke through the three-metre window pane, driving right into the showroom and stopping […]
Dealer.com marketing solution arrives in Canada
By CRM staff Mississauga, Ontario — November 6, 2018 — Dealer.com is now offering its website and digital advertising solutions directly to Canadian automotive dealers. Cox Automotive Canada announced the digital marketing solution will be available to Canadian dealerships through a dedicated Canadian Dealer.com team in February 2019. Known for groundbreaking technologies that give dealers […]
Northumberland Collision Centre’s grand opening
By Lindsey Cooke Toronto, Ontario — October 23, 2018 — Just last year a group of Cobourg and Port Hope dealerships in Eastern Ontario joined forces to invest, build and operate their own collision centre, Northumberland Collision Centre. The goal was to merge customer care with state-of-the-art equipment to ensure top quality collision work and continuing customer satisfaction. […]
