Parts Shortage Particulars: B.C. managers respond as industry feels heat of long waits for customers
Vancouver, British Columbia — Parts shortages and labour retention issues are hardly something British Columbia bodyshops need a reminder of, however, as they face increased scrutiny from customers facing long repair waits, some in the industry feel inclined to respond. An article recently published by Global News attempts to speak to some of the issues […]
Taking Stock: Balancing business and empathy post-collision
Toronto, Ontario — There’s never a shortage of talk in our industry, from new product launches to repair procedure updates and rants about labour rates, but for just one moment, join us in taking a step back to talk about what is truly the most important feature of a collision repair facility—the customer. Regardless of […]
Tsk-Tsk Tesla: Tesla Model X finishes second last in consumer reliability report
Toronto, Ontario — Tesla has taken another beating in the court of public opinion as the EV automaker finished twenty-seventh out of 28 on a recent Consumer Report reliability survey. Tesla’s Model X was revealed as the brand’s least reliable vehicle on Friday, scoring a mere five points out of a possible 100. Consumer reports […]
Meeting Needs: Day two of Spanesi Interactive Week tackles supporting staff and community
Toronto, Ontario — Spanesi wrapped up day two of its Interactive Week on Tuesday, after industry experts gave their insights on how to identify and address the needs of the repair process, of the bodyshop and of the customer. The day started off with a presentation from senior engineer of body and paint at Ford, […]
Going to the PUB: MPI requests 1.2 percent rate reduction, $335 million rebate for customers
Winnipeg, Manitoba — Some much deserved relief could be on its way to Manitoba drivers as MPI has announced that it has requested a 1.2 percent rate decrease and $335 million rebate from the Public Utilities Board (PUB). Manitoba Public Insurance (MPI) originally filed its preliminary 2022/23 General Rate Application with the PUB in June […]
Luehring in Customers: Dave Luehr tackles business growth, customer retention in new article
Toronto, Ontario — Dave Luehr, aka the Sixth Spice Girl, knows what collision repairer customers really really want, and he’s letting shop owners in on the secret in his latest article for Elite Body Shop Solutions. Luehr’s latest piece of wisdom, “What Collision Repair Customers Really Want”, delves into the opportunity being missed by shop […]
Real-time Responses: asTech launches live-chat feature for app, website
Toronto, Ontario — Taking the commitment to customer service one step further, asTech has announced that they have begun offering a live-chat function to connect customers with asTech technicians via the company’s mobile app and on their website. This new update to asTech’s digital offerings will allow customers to “chat back and forth to discuss […]
Shop Profile: Rural collision shop delivering innovative new customer experiences
Former Kingdom of Bohemia — In the ongoing search for collision repair centres who are elevating the trade in terms of implementing progressive business practices and leading-edge technologies, Collision Repair managed to visit one such shop to get some insight on how industry leaders are changing the landscape of collision repair. Motorkarriage Trauma Facility No. […]
People Pleasers: Hyundai Canada releases four years of customer reviews
Markham, Ontario – As part of a project four years in the making, Hyundai Canada has compiled nearly 87,000 independently submitted customer reviews of their vehicles and are pretty pleased with what they found. “Of those reviews, 40,985 owners have given their vehicles an overall score of 10/10, while 23,208 owners have scored their vehicles […]
AutoShopFollowUp.com is on a mission to make customer relationships more personal
By Erin McLaughlin Tempe, Arizona — August 16, 2017 — Personal relationships with customers will always be important, no matter how computerized and automated the industry becomes. Mike Carrillo, Vice President of Business Development with AutoShopFollowUp.com, and previous owner of an auto glass and detailing shop in Arizona, is building a company geared exclusively toward autobody […]
