Taking Stock: Balancing business and empathy post-collision

Toronto, Ontario — There’s never a shortage of talk in our industry, from new product launches to repair procedure updates and rants about labour rates, but for just one moment, join us in taking a step back to talk about what is truly the most important feature of a collision repair facility—the customer. Regardless of […]

Tsk-Tsk Tesla: Tesla Model X finishes second last in consumer reliability report

Toronto, Ontario — Tesla has taken another beating in the court of public opinion as the EV automaker finished twenty-seventh out of 28 on a recent Consumer Report reliability survey. Tesla’s Model X was revealed as the brand’s least reliable vehicle on Friday, scoring a mere five points out of a possible 100. Consumer reports […]

Real-time Responses: asTech launches live-chat feature for app, website

Toronto, Ontario — Taking the commitment to customer service one step further, asTech has announced that they have begun offering a live-chat function to connect customers with asTech technicians via the company’s mobile app and on their website. This new update to asTech’s digital offerings will allow customers to “chat back and forth to discuss […]

Shop Profile: Rural collision shop delivering innovative new customer experiences

Former Kingdom of Bohemia — In the ongoing search for collision repair centres who are elevating the trade in terms of implementing progressive business practices and leading-edge technologies, Collision Repair managed to visit one such shop to get some insight on how industry leaders are changing the landscape of collision repair. Motorkarriage Trauma Facility No. […]

People Pleasers: Hyundai Canada releases four years of customer reviews

Markham, Ontario – As part of a project four years in the making, Hyundai Canada has compiled nearly 87,000 independently submitted customer reviews of their vehicles and are pretty pleased with what they found. “Of those reviews, 40,985 owners have given their vehicles an overall score of 10/10, while 23,208 owners have scored their vehicles […]

AutoShopFollowUp.com is on a mission to make customer relationships more personal

The AutoShopFollowUp.com team. Their goal is simple: to create a shop/customer relationship that feels authentic.

By Erin McLaughlin Tempe, Arizona — August 16, 2017 — Personal relationships with customers will always be important, no matter how computerized and automated the industry becomes. Mike Carrillo, Vice President of Business Development with AutoShopFollowUp.com, and previous owner of an auto glass and detailing shop in Arizona, is building a company geared exclusively toward autobody […]

CSN customer survey campaign draws over 10,000 responses

CSN Collision Centres Logo

Mississauga, Ontario — June 29, 2017 — CSN Collision Centres has announced that its new “A Penny for Your Thoughts” customer survey campaign has received over 10,000 “thoughts” from customers across Canada.  “At CSN, there is no better confirmation that you’re doing the right things other than satisfied customers. Our goal is to achieve the […]