Simple Successes: Cycle times up, but remain below industry average, says Simplicity annual report
Toronto, Ontario — After a tough but generally positive year for the orange banner, Simplicity Car Care is taking stock of its performance in the collision industry with Wednesday’s release of the company’s 2022 annual report. This past year came with its share of wins and losses for Simplicity, who reported general growth of its […]
Dealer Dilemma: High EV volumes lead to first CSI drop in 28 years, J.D. Power says
Toronto, Ontario — If your dealership shop is repairing EVs, you had better make sure you know what you’re doing, as a new report from J.D. Power has found a correlation between the recent influx of battery-powered vehicles and the first year-over-year CSI index decline in 28 years. The automotive advocacy organization reported Thursday that […]
Digital Doubts: Customers unsatisfied with digital insurance options, J.D. Power says
Toronto, Ontario — A new study from J.D. Power has found that despite the large amounts of money being poured into customer-facing websites and mobile apps by insurance companies, customer satisfaction with digital shopping is on the decline. The 2022 U.S. Insurance Digital Experience Study found that customer satisfaction fell 16 points from last year, […]
