Taking Stock: Balancing business and empathy post-collision
Toronto, Ontario — There’s never a shortage of talk in our industry, from new product launches to repair procedure updates and rants about labour rates, but for just one moment, join us in taking a step back to talk about what is truly the most important feature of a collision repair facility—the customer. Regardless of […]
Luehring in Customers: Dave Luehr tackles business growth, customer retention in new article
Toronto, Ontario — Dave Luehr, aka the Sixth Spice Girl, knows what collision repairer customers really really want, and he’s letting shop owners in on the secret in his latest article for Elite Body Shop Solutions. Luehr’s latest piece of wisdom, “What Collision Repair Customers Really Want”, delves into the opportunity being missed by shop […]