Idolizing Independent: Consumer Reports survey shows customers prefer independent shops vs. dealerships for repairs
Toronto, Ontario — A new Consumer Reports survey reveals that customers prefer independent shops over dealerships for automotive repairs. The survey–based on 10,973 responses from Consumer Reports members on 11,670 repairs at 36 auto repair chains, independent shops and dealerships–further revealed that Hyundai, Jeep and Kia scored lowest for overall customer satisfaction. The survey asked […]
Reliability Ratings: Consumer Reports reveals EVs are more reliable than PHEVs, but less than ICE vehicles
Toronto, Ontario — Electric vehicles have 79 percent more reliability problems on average than combustion cars, most of which occur in the high-voltage battery system, according to Consumer Reports’ (CR) latest Annual Auto Reliability Study. In 2023, CR gathered data on more than 330,000 vehicles from the 2000 to 2023 model years, as well as […]
Call Me: Phone calls remain customers’ preferred method of business communication, survey shows
Toronto, Ontario – According to an updated report by Hiya–a performance management cloud–phone calls remain consumers’ preferred method of communication when dealing with collision repair. Hiya’s survey, which polled more than 2,200 business workers, 13,000 customers and 600 network carrier-decision makers throughout the U.S., Canada, the U.K, Germany, France and Spain, found that when it […]
Out of Style: Tesla Autopilot drops five spots in Consumer Reports ADAS rankings
Toronto, Ontario — Analysis conducted by Consumer Reports has found that Tesla’s Autopilot driver-assistance system has truly fallen from grace in its OEM ADAS rankings, slipping from second to seventh place from 2020 to now. General Motors and its Super Cruise hands-free driving system have replaced Tesla in the no. 2 spot of the Consumer […]
More Tech, More Troubles: Advanced driver tech may affect overall satisfaction; innovate anyway, says J.D. Power
Toronto, Ontario — With the implementation of new technology in vehicles comes an understandable learning curve for drivers to get a hold of, though according to a recent report from J.D. Power, the way these additions affect driver satisfaction is more nuanced than it may seem. In its press statement announcing the release of the […]
Tsk-Tsk Tesla: Tesla Model X finishes second last in consumer reliability report
Toronto, Ontario — Tesla has taken another beating in the court of public opinion as the EV automaker finished twenty-seventh out of 28 on a recent Consumer Report reliability survey. Tesla’s Model X was revealed as the brand’s least reliable vehicle on Friday, scoring a mere five points out of a possible 100. Consumer reports […]
