Moments of Truth: Customers see collision process as unified experience between repairers and insurers, says CCC report
Toronto, Ontario — A new report from CCC Intelligent Solutions Inc. titled “Moments of Truth: Customer Satisfaction and Retention in the Auto Insurance Claims and Repair Journey” reveals that customers see the collision process as a unified experience between repairers and insurers. According to the report, “CCC Intelligent Solutions Inc. undertook a study to identify […]
