Moments of Truth: Customers see collision process as unified experience between repairers and insurers, says CCC report
Toronto, Ontario — A new report from CCC Intelligent Solutions Inc. titled “Moments of Truth: Customer Satisfaction and Retention in the Auto Insurance Claims and Repair Journey” reveals that customers see the collision process as a unified experience between repairers and insurers. According to the report, “CCC Intelligent Solutions Inc. undertook a study to identify […]
Claims Breakdown: EVs see improved cycle times; totalled less often than non-EV counterparts, says CCC Crash Course report
Toronto, Ontario — The latest Crash Course report from CCC reveals that repairable electric vehicles (EVs) are, on average, more than half the age of their non-EV counterparts, with 78.7% of repairable EVs being three years old or newer. According to the new report, the average age of a repairable EV is 2.4 years; the […]
Trend Talk: CIECA’s Thursday webinar to cover current and forecasted industry trends
Toronto, Ontario — The Collision Industry Electronic Commerce Association (CIECA) is hosting a webinar tomorrow, where Bart Mazurek of Automotive Services Group (ASG) Consulting and Services for CCC Intelligent Solutions will cover current and forecasted trends for the collision industry. Mazurek will discuss economic trends, driving behaviours, repair metrics and automotive technologies that affect the […]
Bart’s Beat: CCC insurance expert to talk trends at upcoming CIECA webinar
Toronto, Ontario — He’s no weatherman but that doesn’t mean that Bart Mazurek can’t deliver a forecast of things to come for the collision industry, as the v-p of automotive service consulting at CCC Intelligent Solutions gears up for CIECA’s upcoming webinar. The well-established collision industry expert will be speaking on economic trends, driving behaviours, […]
Setting the Table: Changes to colour blending coming to MOTOR GTE in Oct.
Toronto, Ontario — United States-based repair data firm, MOTOR Information Systems, announced April 28 that colour blending of adjacent panels within the MOTOR Guide to Estimating (GTE) will now use the Estimated Worktime Development Methodology. The company cited “variations in modern vehicle paint refinishing” as the reason for the change, which is set to take […]
CCC, AI MVP: CCC wins two awards for AI innovation, organization from Business Intelligence Group
Toronto, Ontario — The Business Intelligence Group announced Tuesday that the estimation experts over at CCC Intelligent Solutions have been presented with not one, but two Artificial Intelligence (AI) Excellence Awards for its impressive use of the emerging technology. CCC Estimate – STP, the company’s industry-first AI-powered estimating platform, took the top spot in the […]
Cognizant Claims: CCC sees 19 percent revenue growth, driven by AI deployment
Chicago, Illinois — CCC Intelligent Solutions announced its fourth quarter and fiscal year financial results on Tuesday, sharing the tech provider saw 19 percent adjusted revenue growth in 2021, a feat it says was driven by the increased deploying of artificial intelligence (AI) in insurance claims. The company said it processed nine million unique claims […]
