Greg Horn of Mitchell on communicating repair costs to your customer

Greg Horn of Mitchell discussed how shop owners can better communicate rising repair costs in a recent interview.

By Jeff Sanford Toronto, Ontario — February 22, 2016 — Mitchell International recently published its quarterly Industry Trends Report. In the latest edition, Greg Horn, Vice President of Industry Relations at Mitchell, focused on the inflation rate driving car repair prices. The results reflect what any shop owner knows intimately—the costs of repair are rising […]