Shifting Blame: Dealership denies responsibility for catalytic converters stolen on its property
Orangeville, Ontario — A Hyundai dealership is in the spotlight after telling a victim of catalytic converter theft that the business was not responsible for thefts, since it was out of their control. According to a Global News article from Wednesday, a Brampton resident sent her vehicle to the dealership, hoping to replace a faulty […]
Nighttime Nibbles: Rats wreak havoc on vehicle wiring in Victoria, B.C.
Victoria, British Columbia – Pizza, cheese and car wire covers–unfortunately for the average driver, all three make tasty snacks for rats. According to the automotive research company, Kelly Blue Book, the pandemic may have prompted a change in rat behaviour or a boom in rat populations. Either way, it resulted in auto body shops seeing […]
Intruder Alert: Tips to avoid cyberattacks in the age of hacking
Toronto, Ontario – Reliance on digital connectivity in the automotive industry at all levels from corporation to fleet and consumer is leaving the industry increasingly vulnerable to cyberattacks, according to an article by Tripwire. While apocalyptic claims that cyberattacks would send planes plummeting and calculators bursting into flame aren’t new, fourth-generation interconnectivity is a new […]
The future direction of collision repair education
By Andrew Shepherd In the last few articles we have looked at the training imperative: the technical changes driving an increased emphasis on collision repair training, and the need to implement a learning culture in our organizations. We went on to outline some of the “mechanics” of choosing and delivering training.
The ‘Canadian Model’ suits the modern world of globalization
By Andrew Shepherd Globalization is one of those lofty concepts that gets studied in second year Political Economy courses. Over the post-war decades and into the internet age markets have become homogenized (the Coca-Cola effect) and production has moved to lower-cost regions to meet those common market demands.
Training Best Practices – A Model for Canada?
By Andrew Shepherd The Car Care Professionals Network (CCPN), an Auto Care Association advisory committee made up of successful repair shop owners and managers, has released a recommended set of best practices for repair shop education and training.
What to look for in your training provider
By Andrew Shepherd In our last article we looked at best practices for education and training. I-CAR has advanced the precept that knowledge management is rapidly becoming the most important driver of business success–and has instilled this in many of the new Production Manager Role courses.
