Finding the ‘Sweet Spot’: Customers still crave human interaction in claims 

Toronto, Ontario ⁠— Despite the uptick in virtual claims amid the COVID-19 pandemic, consumers still crave human interaction in their claims interactions, according to an April 2021 report from LexisNexis Risk Solutions. “No matter how great the technology is, consumers still want human touch when they need it,” reads the company’s whitepaper. “Consumers appreciate the […]

Try, Try, Trial Again: ICBC no-fault platform shut down in court by B.C. lawyers

Victoria, British Columbia — Consistently in the crosshairs of critical British Columbians, the Insurance Corporation of British Columbia (ICBC) is in hot water again over its newly introduced no-fault insurance platform that has B.C. trial lawyers calling the model unconstitutional. The B.C. Trial Lawyers Association successfully argued in court that ICBC’s platform, wherein claims are […]