Getting on Board: State Farm Claims Consultant Ed Mondragon joins CIECA Board of Trustees
Toronto, Ontario — Ed Mondragon, a property and casualty (P&C) claims consultant in State Farm’s Consulting Services department, joined CIECA’s board of trustees effective immediately. In his new role, Mondragon will support CIECA’s mission to develop and promote electronic data integration standards. “I have a passion for improvements that benefit customers and employee experiences,” said […]
Subro’s Start: Tractable launches AI Subro, solution for auto insurers to recover loss and reduce loss ratios
London, United Kingdom — Tractable launched AI Subro last Friday, touting the product as “a new solution that will help US auto insurers resolve subrogation tasks with AI.” AI Subro digitizes and accelerates many of the tasks involved in subrogation – the process by which insurers legally pursue third parties that have caused losses to […]
A Different Type of Twisted: Collision repair shops deal with aftermath of Barrie, Ont. tornado
Barrie, Ontario — Last Thursday a tornado swept through Barrie, destroying homes, vehicles and virtually anything standing in its five kilometre long and up to 100 metres wide path. Since then, collision repair shops such as CSN Zenetec and Fix Auto Barrie North have been dealing with the aftermath. “The claims started coming in the day […]
Gore Goes: Gore Mutual announces new operating model for auto insurance in Ontario
Cambridge, Ontario — Gore Mutual Insurance Company announced its new operating model for Ontario personal lines automobile and Individually Rated Commercial Auto (IRCA) insurance, on Thursday. The mutual insurer has taken the first step in its strategic transformation with the launch of its national contact centre, designed to provide customers with faster and more efficient […]
Allstate Aboard: Ryan Michel appointed Chair of Board for Insurance Bureau of Canada
Toronto, Ontario — The Insurance Bureau of Canada (IBC) recently elected Ryan Michel, president and CEO of Allstate Insurance Company of Canada as the Chair of its Board of Directors. “Through IBC, we will continue to engage governments and stakeholders to turn challenges into opportunities to benefit Canadian consumers. I look forward to continuing this […]
The ‘New Normal’: CIECA webinar guest says industry should not ‘fight’ AI
Toronto, Ontario — On Thursday, CIECA held a webinar on the future of AI in the collision repair industry. Driaan du Toit, vice president of strategy and development at Solera hosted the webinar, alongside Evan Davies, Solera’s chief technology officer (CTO). The two covered a variety of topics ranging from the impact of COVID-19, to […]
Artificial Brains or Bust: Carriers can either invest in AI or risk being stranded, says Mitchell International
San Diego, California — By 2030, more than half of current claims activities could be replaced by artificial intelligence (AI) enabled automation, according to Mitchell International’s Q2 Industry Trends Report and financial research firm McKinsey and Company. The shift toward an increased AI presence in automotive claims was no doubt spurred by the pandemic, says […]
One Person’s Gain, is Another’s Loss: SGI submits proposal that will see decreases for some customers, increases for others
Toronto, Ontario — After sending out rebate cheques, SGI submitted a proposal to the Saskatchewan Rate Review Panel (SRRP) for a revenue-neutral rate rebalancing, which would result in increases for some customers and decreases for others. If approved, rates will be rebalanced so that each vehicle group pays a “sufficient” amount to cover the cost of […]
Yea or Nay: Experts thoughts on usage-based auto insurance
Toronto, Ontario — Usage-based auto insurance (UBI), where insurance companies monitor a person’s driving behaviour with telematics and provide discounts for safe driving is starting to gain traction in Canada— but not without skepticism. While lots of people are fine with having their driving habits monitored for a reduction in insurance rates, others are concerned […]
Wednesday Wisdom: Sean LeBlanc SGI’s senior director of Corporate Claims Improvement and Strategic Partnerships
Toronto, Ontario — Over the course of this year, repair shop partners have shared concerns with some of SGI’s processes, including not always receiving timely responses from them. In response, Saskatchewan Government Insurance (SGI) introduced a new position: Claims Industry Partner Representative. The goal of this position is to improve communication between SGI and the […]
