All Hail SGI : Saskatoon Hailstorm causes weekend damage, hundreds of claims filed

Saskatoon, Saskatchewan — Things can change at a moment’s notice. Evening plans can turn into overnight escapades. A drive on a whim can turn into a journey for a day. And a beautiful summer day can descend into danger and destruction. That’s exactly what happened last Saturday as a summer storm damaged many vehicles in […]

An Economical Choice: Solera renews multi-year visual intelligence, machine learning platform partnership with Economical Insurance

Toronto, Ontario — Solera has announced the renewal of its multi-year agreement with Economical, Sonnet and Family Insurance Solutions to use its visual intelligence (VI)/machine learning (ML) platform as a workflow management tool. “We are honoured to collaborate with Economical on its innovation journey. Solera’s data and technology have enabled us to deliver AI-powered solutions […]

Balancing the Books: Intact sees decrease total loss severity, Q3 2021

Toronto, Ontario ⁠— Intact Financial Corp. reported its Q3 2021 financials last week, where the auto insurer said it maintains a mid-80s combined ratio on its Canadian personal auto business, with a slight decrease in the severity of total losses. Intact said, for the third quarter of 2021, the severity of claims on auto physical […]

By the Books: PPG’s new AdjustRite estimating system Quickbooks compatible

Toronto, Ontario — In the ongoing effort toward smoother bookkeeping, PPG has announced that its new AdjustRite commercial estimating system can now integrate with both QuickBooks Desktop and QuickBooks Online. Launched on Tuesday, the AdjustRite platform aims to streamline the invoicing process by linking up with QuickBooks, a staple program for thousands of businesses across […]

Finding the ‘Sweet Spot’: Customers still crave human interaction in claims 

Toronto, Ontario ⁠— Despite the uptick in virtual claims amid the COVID-19 pandemic, consumers still crave human interaction in their claims interactions, according to an April 2021 report from LexisNexis Risk Solutions. “No matter how great the technology is, consumers still want human touch when they need it,” reads the company’s whitepaper. “Consumers appreciate the […]

Claims Communication: Surveys finds Canadian millennials prefer texting with insurers

Toronto, Ontario — A new survey found Canadian millennials, people aged 25 to 45 prefer texting with their insurance providers for certain parts of the claims process and view texting as an asset in regards to selecting an insurance company.  The study conducted by Hi Marley, found that 56 percent of Millennials and 52 percent of […]

Holy Hail: Calgary hailstorm caused $247 million in insured damage, according to estimates

Calgary, Alberta — The hail storm that hit Calgary over a month ago caused $247 million in insured damage, according to initial estimates from Catastrophe Indices and Quantification Inc. (CatIQ).  On July 2, Calgary experienced extensive flooding of streets, underpasses, and parking lots. There were also reports of a damaged gas line, downed trees, and sewer […]

Getting on Board: State Farm Claims Consultant Ed Mondragon joins CIECA Board of Trustees

Toronto, Ontario — Ed Mondragon, a property and casualty (P&C) claims consultant in State Farm’s Consulting Services department, joined CIECA’s board of trustees effective immediately.  In his new role, Mondragon will support CIECA’s mission to develop and promote electronic data integration standards.  “I have a passion for improvements that benefit customers and employee experiences,” said […]