To Scale: Average aftermarket service visit $150 cheaper than dealership, says J.D. Power report

Ottawa, Ontario — Auto service at the dealership may be pricier than the aftermarket counterpart, according to J.D. Power’s 2022 Canada Customer Service Index–but that didn’t stop the segment from capturing more than half of industry revenue this year. According to J.D. Power’s long-term study dealership-based service centres accounted for 47 percent of all service […]