Economic Influences: Average dealership visit costs $465, compared to independent shop visit at $262, says J.D. Power report
Toronto, Ontario — The average cost of a visit to the repair shop has increased over 2023, regardless of whether a customer visits a dealership or independent facility, according to J.D. Power’s 2024 Canada Customer Service Index—Long Term Study. According to the study, the average cost of a visit to the dealership is $465 in […]
To Scale: Average aftermarket service visit $150 cheaper than dealership, says J.D. Power report
Ottawa, Ontario — Auto service at the dealership may be pricier than the aftermarket counterpart, according to J.D. Power’s 2022 Canada Customer Service Index–but that didn’t stop the segment from capturing more than half of industry revenue this year. According to J.D. Power’s long-term study dealership-based service centres accounted for 47 percent of all service […]
