High Fives for Dunlop: The AIA High Fives for Kids Foundation welcomes Tom Dunlop to its board of directors
Toronto, Ontario — The AIA High Fives for Kids (H5s4Ks) Foundation announced the addition of Tom Dunlop to its board of directors. Dunlop’s appointment comes as long-time H5s4Ks advocate Joe Mercanti steps down from the foundation’s board as part of his retirement from the aftermarket industry. Starting his automotive aftermarket career as a licensed mechanic, Dunlop […]
Aftermarket Satisfaction: J.D. Power finds key service in customer satisfaction
Toronto, Ontario — Acknowledging customers upon arrival at an aftermarket service facility can significantly improve customer satisfaction scores; specifically those for full-service maintenance and repair or quick repair jobs, said a recent J.D. Power study. “Satisfaction is highest in all three segments among customers who receive recommendations for—and accept—additional work,” J.D. Power wrote. Satisfaction scores […]
