Aftermarket Strong: DesRosiers reports 5.6 percent repair price increase in 2022; says aftermarket in for ‘another strong year’
Toronto, Ontario — DesRosiers Automotive Consultants (DAC) has released its latest Automotive Aftermarket scorecard, reporting increased repair costs and increased retail sales figures to auto parts in 2022, as well as expectations for “strong [aftermarket] growth” in 2023. With parts shortages “widespread throughout the year,” writes DAC, the customer price index for passenger vehicle maintenance […]
High Fives for Dunlop: The AIA High Fives for Kids Foundation welcomes Tom Dunlop to its board of directors
Toronto, Ontario — The AIA High Fives for Kids (H5s4Ks) Foundation announced the addition of Tom Dunlop to its board of directors. Dunlop’s appointment comes as long-time H5s4Ks advocate Joe Mercanti steps down from the foundation’s board as part of his retirement from the aftermarket industry. Starting his automotive aftermarket career as a licensed mechanic, Dunlop […]
Aftermarket Satisfaction: J.D. Power finds key service in customer satisfaction
Toronto, Ontario — Acknowledging customers upon arrival at an aftermarket service facility can significantly improve customer satisfaction scores; specifically those for full-service maintenance and repair or quick repair jobs, said a recent J.D. Power study. “Satisfaction is highest in all three segments among customers who receive recommendations for—and accept—additional work,” J.D. Power wrote. Satisfaction scores […]
