Glass Half Full: Canadians steal the stage during Dave Luehr Positivity Summit

Nashville, Tennessee ⁠— Dave Luehr’s Elite Bodyshop Solutions held its third annual Positivity Summit on Friday, which featured a stellar lineup of speakers⁠ that included some of Canada’s most beloved collision repairers. From 10 a.m. through 4 p.m., Dave Luehr and Ryan Taylor treated more than 200 Positivity Summit attendees to insightful conversations with over […]

Real-time Responses: asTech launches live-chat feature for app, website

Toronto, Ontario — Taking the commitment to customer service one step further, asTech has announced that they have begun offering a live-chat function to connect customers with asTech technicians via the company’s mobile app and on their website. This new update to asTech’s digital offerings will allow customers to “chat back and forth to discuss […]

Held to Account: Jay Perry on responsibility and continuous improvement

By Jay Perry One of the most challenging parts of leadership is the issue of accountability. We all know and want the benefits that can come from holding ourselves and our team to account for quality of services or products, our policies, actions and decisions but the balance required to do it properly can be […]

I-CAR launches new ‘Driving the Conversation’ podcast

I-CAR

BY CRM Staff Hoffman Estates, Illinois — October 19, 2017 — I-CAR has announced the introduction of a new podcast series, which will focus on informative and hot-topic discussions in the collision repair industry. The monthly series of podcasts, named ‘Driving the Conversation’, includes informative and engaging discussions from industry thought leaders on “noteworthy” topics. […]

Online videos help download enthusiasm at CSN-Automacs Collision

The team at CSN-Automacs watches a video after the daily production meeting. It's helped to bring enthusiasm to the grassroots.

By Mike Davey Oakville, Ontario — February 19, 2016 — There’s a lot to be said for enthusiasm. Attending an event like a meeting of the Canadian Collision Industry Forum (CCIF) or NACE is an almost guaranteed way to get yourself fired up and ready to tackle new challenges. But how do you pass along […]

CCIF Preview: Mike Anderson says ‘Virtual Steering’ is coming soon

Mike Anderson of Collision Advice will speak at the CCIF Cars & Technology Showcase on 'Virtual Steering' and the increased demands on collision repair facilities to use OE procedures.

By Jeff Sanford Toronto, Ontario — January 14, 2016 — The biggest event in the history of the Canadian collision repair industry draws near. The CCIF Toronto Cars & Technology Showcase takes place January 28 and 29 in Vaughan, north of Toronto. If you haven’t got a ticket yet, you could be out of luck. […]