Survey: Hiring quality staff tops the list of repairer concerns

"Hiring quality staff" was the top-ranked concern for collision repairers that participated in our survey, scoring at least twice as high as any other response.

By Mike Davey

Hamilton, Ontario — August 8, 2017 — What keeps you up at night? If you’re like the majority of shop owners who responded to our most recent survey, then the answer is “hiring quality staff.” This was far and away the strongest answer from our survey respondents, with 50 percent of respondents indicating that this was the one item they worried about the most.

Collision Repair magazine runs new surveys every week on a variety of topics. The surveys usually consist of just a few multiple choice questions and can be completed in less than two minutes. Our latest survey looks at Direct Repair Programs (DRPs). You can participate in that survey at this link.

Hiring quality staff was the clear winner, but it was far from the only response to this question. The other responses were far lower in terms of respondents. In fact, three items (business taxes, government regulations and repair quality) received no answers at all. Clearly the repairers who participated in this survey aren’t unduly concerned about government interference and believe their staff is properly training and equipped to handle the work.

Beyond hiring quality staff, the issue of greatest concern is that of growing revenue, with 17 percent of respondents stating that this was something they give a lot of thought to. Operational processes was chosen by 14 percent of respondents as the area of top concern. Even taken together, those results don’t come close to the staffing issue. The other responses were training (8 percent), equipment (6 percent) and “Other” at 5 percent. In the case of “Other,” responses were generally along the lines of “insurance companies.”

We also asked shop owners and managers to tell us what they worried about the least. The answers available mirrored those in the first question, but the responses were naturally quite different. We did not see the clear winner that “Hiring quality staff” provided us with earlier. The single highest rated answer was “Repair quality,” which netted 25 percent of responses. Following that were “Business taxes” at 22 percent and “Equipment” at 14 percent. “Training” and “Government regulation” were the items of least concern for 12 and 11 percent of our survey respondents respectively. Rounding out the bottom on the “least worried about list” were “Growing revenue” at 9 percent, “Training” at 4 percent and “Hiring quality staff” at just 3 percent.

Collision Repair magazine’s next survey takes a look at Direct Repair Programs (DRPs) and should take less than two minutes to complete. You can participate in that survey at this link, and make sure to watch collisionrepairmag.com next Wednesday for the results!


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