Quebec, Quebec — Corporation des Concessionnaires d’Automobiles du Québec (CCAQ), which represents 880 dealership members, has laid out a detailed framework for facilities to reopen service departments, which were deemed an essential service on Apr. 15.
Many protocols are relatively small, like the installation of hand sanitizer stations and asking customers to pay via credit card. Though with nearly 60 in total, some rules go as far as specifying that technicians must shower before leaving for work and that laundering of employee clothing be the responsibility of the dealership.
The lengthy list of protocols will likely be in place in the time between businesses reopen and a vaccine for coronavirus is found.
Customers are also discouraged from waiting on store premises—shuttle rides are limited to one customer at a time, and vehicles may only be picked up post-repairs by appointed.
The associations have been approved by the provincial government, said Marie-Ève Dion, a spokeswoman for the association.
“We [went] beyond [what the provincial government had expected from us. It’s a safe plan, so they were happy with what we did.”
Dion said the CCAQ’s protocols have been sent to other Canadian dealer associations, as well as those in the United States and Mexico.
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