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OEM NEWS – CRM 20#2

A MANDATORY MOVE

BMW Collision Program Manager Jonathan Inzano is reminding collision repairers that pre- and post-scans are no longer an option with today’s modern vehicles. “Before and after any collision repair there must be a pre- and post-scan,” he told a March Guild 21 call.” Inzano noted that pre- and post-scans also bring the ability to accelerate repairs, in some cases. “A lot of the time it can actually save time in the repair. If you’re pre-scanning a vehicle you are already identifying sometimes the issues in the vehicle versus not identifying them and now having to come back to create a supplement, order more parts, wait for parts to come in—it creates a huge backlog. At the end of the day, scanning is not only necessary but is also an efficiency measure.” The postscan, said Inzano, is crucial to ensure all issues have been rectified. “Some faults will create a dash light as soon as you hop in, but others won’t. There’s really no way to tell unless you scan the car once more, clear the faults and make sure nothing returns. “It’s not optional—it’s necessary,” said Inzano. “It’s your due diligence to the proper thing.”

FREEDOM TO CHARGE

According to an announcement from Volvo Cars on Tuesday, the Swedish automaker intends to make the ICE a thing frozen in time, as the company plans to convert entirely to online EV sales by 2030. In a move that the company is saying will “transform the current wholesale market”, Volvo plans to launch a brandnew line of EVs to be available only online in time to make them an exclusively online EV manufacturer by the year 2030.

PREFERRED PUSH

Assured Performance network’s U.S. branch has announced a “successful” Nissan campaign pitching certified bodyshops to nearly four million Nissan and 500,000 Infiniti customers. Assured Performance said the campaign results in a “tenfold increase” in the number of hits on the OEM’s shop locator tool. The automaker’s consumer awareness campaign aims to “further educated and refer vehicle owners to their nearest Nissan Certified Repair Provider and provide them with important links and instructions.” The campaign touts the tagline, “What’s Done is Done, So Get Repairs Done Right.” Nissan also says the campaign will offer customers free tows to their nearest Nissan certified collision centre within 50 miles (80 kilometres). The automaker nor Canada’s Certified Collision Care—which is powered by Assured Performance—has not clarified whether the same campaign was issued in Canada.

GETTING GROUNDED

Techs that work on hybrid vehicles everyday know the challenges that come with combining traditional combustion engines with battery-electric technology; that’s why the experts at ALLDATA have put together a list of safety tips to keep in mind when working on Honda and Hyundai hybrids. The full list of hybrid tips, safety and otherwise, can be found at ALLDATA.com.

TOYOTA TCB

The people’s voices have been heard and the results are in; Toyota Motor Company has been chosen as Canada’s Most Respected Auto Manufacturer by the Canadian public in a recent nationally representative public opinion survey. “Respect is earned, not just by manufacturing strong products, but through a combination of trusted local service and support, industry leadership, corporate values and genuine community engagement,” said Jeff Munn, executive director of Canada’s Most Respected Award Program. Honda, Subaru, BMW and Mazda rounded out the top five of the 13 total automakers reviewed by the public.

PEOPLE PLEASERS

As part of a project four years in the making, Hyundai Canada has compiled nearly 87,000 independently submitted customer reviews of their vehicles and are pretty pleased with what they found. “Of those reviews, 40,985 owners have given their vehicles an overall score of 10/10, while 23,208 owners have scored their vehicles 9/10,” according to the press release. Overall, 93 percent of owners rate their Hyundai products as an 8/10 or above. Four years ago, Hyundai partnered with Reevoo, a user-generated content collection platform to help them measure performance and improve their offerings using independent customer feedback.

DAS APPROVAL

Car-O-Liner has earned official approval from Volkswagen for use of the company’s VAS 6755A Resistance Spot Welder on VW’s vehicles going forward. Put through a gauntlet of third-party tests, the welder was based on Caro- Liner’s CTR® 9 spot welder and designed to VW’s high standards of quality and will feature a special Volkswagen 16A welding cap, Volkswagen-specific software and the new Shelf and Clip Kit and Dust Cover. “Volkswagen recognizes that the high performance VAS6755A welder meets their requirements for high-quality repairs of their modern, technologically advanced vehicles,” said Jonny Jangdin, product manager at Car-O-Liner.

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