Laval, Quebec -- February 23, 2017 -- Carrossier ProColor Laval Centre is on the Road to Gold. The facility, located in Laval, Quebec, was officially admitted into I-CAR’s Road to Gold program in November 2016. Ownership and staff have been actively pursuing the I-CAR Gold Class certification ever since.
Carrossier ProColor Laval Centre is owned and operated by Nancy Lefebvre and Patrick Charland. They say the operation’s Road to Gold journey began with the idea of offering continued training for the facility’s technicians as well as safeguarding the well-being of its customers.
"Customer satisfaction is our top priority," says Nancy Lefebvre. "We strongly believe that by achieving the I-CAR Gold Class certification we will be able to better meet their needs by improving the quality of our repairs. This will also allow us to stay up-to-date with the latest technologies while ensuring the training of our technicians."
For Lefebvre and Charland, the objective is clear: obtain I-CAR’s prestigious Gold Class designation. It’s with this idea in mind that the collision centre initiated the process with I-CAR.
I-CAR’s Road to Gold program includes a 12-month period during which the collision centre must maintain the commitments established with I-CAR and meet the ProLevel training requirements to become Gold Class. More information on I-CAR’s Gold Class designation is available here, but a lot of it comes down to having official Role Representatives in four critical areas: Refinish Technician, Steel Structural Technician, Non-Structural Technician and Estimator. Role Representatives must have obtained their Platinum Individual designation from I-CAR.
After obtaining the Gold Class certification, the collision centre must ensure that each technician follows two training sessions per year, with one being mandatory in their respective role, to retain certification.
A statement from the Carrossier ProColor network says the actions of Carrossier ProColor Laval Centre are in line with the objectives of the network as a whole and that this demonstrates the strong involvement of the collision centre in regards to its staff's development and the will to be proactive in a constantly changing market.
For more information, please visit carrossierprocolor.com.