Toronto, Ontario -- July 12, 2016 -- Intact Insurance has announced the launch of a new Intact Service Centre in Ottawa.
Intact Insurance and belairdirect customers can simply drop off damaged vehicles and leave in rental vehicles, while Intact Insurance or belairdirect makes arrangements to get the vehicle appraised, repaired and cleaned. Once the repair is completed, the customer picks up their car and returns the rental vehicle. There is no need to wait for a repair date, go to a repair shop, or arrange a rental car.
This is the second Intact Service Centre to open in Canada. The first opened in Calgary in February. For more on this, please see "Better customer service drives Intact's new store in Calgary."
Collision Repair magazine interviewed Mike Van Elsberg, Deputy Senior VP of Claims, Western Division for Intact when the first location opened in Calgary. At the time, Van Elsberg noted that the decision to open the location was driven by a desire to improve customer service.
“It's a customer service initiative,” said Van Elsberg. “It's something we heard from customers. They told us that all the time it takes to bring the car in, get a rental, that's time they don't want to spend.”
Two more Service Centres are planned for Toronto and Montreal. There's been no word as of yet on whether Intact plans to open them in other major urban centres.
"We are making things easier for customers after an automobile accident," says Carla Smith, Deputy Senior Vice President of Claims, Ontario, Intact Insurance. "We've received positive feedback from customers in Calgary about this innovative one-stop service model, and are confident that customers in Ottawa will have an equally great service experience."