Toronto, Ontario -- Ford is recalling close to 200,000 Mustang Mach-E vehicles due to safety concerns. According to the OEM, the electric vehicles could put rear seat passengers at risk of being trapped.
The Part 573 Safety Recall Report submitted on June 13, 2025, concluded that 197,432 2021-2025 Mustang Mach-Es produced between February 24, 2020, and June 3, 2025, are affected.
When the battery charge goes below 8.4 volts, the side door electronic latches will stay locked when a driver or front passenger uses the mechanical inside release handles, exits the vehicle and closes the doors. Not only does this defect lock drivers and front seat passengers out of the vehicle, leaving them unable to immediately re-enter the vehicle, but it traps rear seat passengers inside.
The report’s risk description states this defect “could result in serious injury, especially in hot weather.” At key-off, a warning will display on the SYNC screen, and according to the report, a customer may notice a “system off to save power” warning or a blank screen. Additionally, the report states that “When exiting the vehicle through a front door, a customer may notice the inside release handle needs to be pulled further than normal to unlatch the door.”
The National Highway Traffic Safety Administration Office of Defect Investigations contacted Ford’s Automotive Safety Office on January 10, 2025, after “customers described being unable to open Mustang Mach-E doors after their vehicle’s 12V battery discharged” in six vehicle owner questionnaires.
In two of these VOQs, “customers described being unable to open their vehicle with children inside.” After Ford provided ODI with further information on January 17, 2025, Ford’s Critical Concern Review Group decided to further evaluate the concern on January 21, 2025.
Transport Canada previously investigated “the e-latch mechanism behavior in the event of a 12V battery discharge” in the spring of 2022, finding that customers locked out of their vehicles can regain access by jumping the 12V battery “by first gaining access to the frunk using a 12V power supply on the leads hidden below the vehicle’s right headlamp.”
As stated in the report’s chronology section, “As part of its new investigation, CCRG verified the leads used to access the frunk functioned as intended and that a method to provide power to the e-latch existed. Based on this review and a data review, on February 18, 2025, CCRG agreed to proceed to closure on this investigation.”
On May 15, 2025, Ford’s ASO team and ODI met to discuss further analysis of the VOQs where it was determined that some 12V batteries abruptly failed with “minimal or no notification provided to the customer.”
Since the customers who filed the VOQs analyzed had difficulty jumping the battery or had to break the vehicle’s window, CCRG re-opened the investigation on May 20, 2025. Ford’s remedy program will notify owners by mail instructing them to “take their vehicle to a Ford or Lincoln dealer to have their vehicle’s Powertrain Control Module and the Secondary On-Board Diagnostic Control Module C modules updated” for free.
Dealers were expected to be notified on June 16 and interim owner notification letters will be mailed from June 23 to June 27. Remedy owner notification letters are expected to be mailed from September 29 to October 3.
