By Anna Davey
Hamilton, Ontario — December 18, 2015 — A new blog post up at Mitchell.com aims to help collision repair owners run their businesses more efficiently with “Repair Procedures for Everyone.”
Offering three tips to increase customer satisfaction and reduce cycle time in different departments, the post explains the need for current repair practices. Tips include:
* Easily identifying non-repairable parts for a vehicle helps to ensure the estimate is written in line with OEM repair guidelines
* For Customer Service Personnel: A customer’s experience can start and end at the front desk
* For Technicians: Reduce cycle time with access to up to date, easy-to-follow vehicle dimensions, special material guides and sectioning information
Other recent blog posts from Mitchell include “How to Meet the Challenges of New Materials” and “How to Avoid an IC-10 Claims Disaster.”
To read more, please visit mitchell.com/news/id/1342/repair-procedures-for-everyone
