Many property and casualty insurers are still seeing limited business benefits from artificial intelligence despite growing investment in the technology, according to consulting and technology company Capgemini’s World Property and Casualty Insurance Report 2026.
The research found insurers are reporting only modest gains in areas such as cost savings, revenue growth and speed to market. Researchers also found that 42% of insurers surveyed are not formally measuring AI performance at all, limiting their ability to determine whether projects are producing meaningful results.
According to the study, most insurers are directing AI spending toward technology systems rather than operational change. About 72% of AI investment is going toward technology itself, while 28% is being directed toward employee training, workflow redesign and organizational change.
The report also identified a smaller group of insurers outperforming the broader market in AI adoption. About 10% of insurers surveyed recorded stronger revenue growth and share-price performance between 2021 and 2024 compared with competitors. Researchers found those insurers were more likely to integrate AI into core operations rather than limit the technology to pilot projects.
The authors also said insurers seeing stronger results tend to place greater emphasis on employee adoption, cloud infrastructure and workflows combining human staff with automated systems.
The study draws on interviews with 344 senior insurance executives worldwide, along with surveys involving 809 insurance employees and 1,113 consumers across 18 countries. The research covered insurers and insurance professionals across the Americas, Europe and Asia-Pacific regions.
The findings come as insurers across North America continue expanding their use of AI-assisted estimating, automated claims handling and image-based damage assessment. Capgemini released the report this week through its Capgemini Research Institute.
