By Alex Dugas
St-Hyacinthe, Quebec -- November 16, 2017 -- Robin Morissette and the Carrossier ProColor team in St-Hyacinthe Centre is the first shop to receive its accreditation from the Canadian Collision Industry Accreditation Program (CCIAP) in the province of Quebec. Jean-François Champagne, President of AIA Canada, was on location this week to present the team with their certification plaque. The accreditation program is managed by AIA Canada.
The Carrossier ProColor St-Hyacinthe Centre team recently joined the group of CCIAP accredited shops around the country and is the first in the entire province of Quebec. However, for Robin Morissette, progress does not stop there.
"The CCIAP administrators have set the bar very high," said Morissette. "But that's not a bad thing. It has to be high because the demands of today's car repair procedures are only increasing and each shop must stay up to date."
It has been almost a year since Morissette and his team embarked on their accreditation journey with the CCIAP. The procurement process requires several technical requirements as well as the training of the shop staff.
"I met with my team several times to discuss our entry into the program," says Morissette. "What was important, to me, was to explain to them why we needed to obtain the certification as well as how it would be beneficial in the future."
With the use of milestones and timelines, Robin and his team quickly began to work towards their goal. "The bar was high and it still is. On the other hand, my team is very appreciative of the new knowledge they now possess,” commented Morissette. "We are now able to repair our customers' vehicles with the right information along with the right equipment, which creates a tremendous sense of peace of mind. That peace of mind validates the entire accreditation process.”
Since its launch in October 2016, the CCIAP has had over 1,000 collision repair facilities from across the country register for the program. The core function of the CCIAP is to certify bodyshops under a set of standards to which automobile manufacturers contribute regularly. Program administrators want each of these workshops to become fully certified.