San Diego, California -- Â March 20, 2014 -- Mitchell has announced the recipients of the 2013 AutocheX Premier Achiever Awards, recognizing excellence in customer service among collision repair shops throughout the U.S. and Canada.
The 12th annual Premier Achiever Awards honour collision repair shops that consistently achieve high customer satisfaction scores as measured by AutocheX, either independently or as part of an insurance-sponsored repair program.
AutocheX is a customer satisfaction measurement service for the collision repair industry. Mitchell's RepairCenter Customer Experience Management (CEM) tool, powered by AutocheX, provides a dynamic and robust solution for customer satisfaction reporting, analysis and research.
"Today's collision repair market is driven by strong customer support and loyal auto owners," says Jim O'Leary, Vice President of Mitchell Repair Solutions. "We are excited to acknowledge those facilities that set an example for the rest of the industry by providing unmatched customer experience. The AutocheX Premier Achiever Awards enable leading shops to showcase their accomplishments and build an even larger customer base."
Premier Achievers in 2013 represent 38 states across the U.S, as well as British Columbia, Canada, and include collision repair facilities of all sizes, from small, family-run businesses to large consolidators.
AutocheX will provide each winner with a trophy to display in their facility, along with access to an exclusive Premier Achiever Awards website that provides promotional materials and congratulatory messages from industry leaders.
Since the award program was launched in 2002, AutocheX has presented nearly 4,000 Premier Achiever Awards to industry-leading collision repair facilities.
For more information about RepairCenter CEM or Mitchell's other collision repair software solutions for auto body shops, please visit Mitchell.com.